Call Centre Operator

SUNLIGHT AMBULANCE SERVICES LLP; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and performance not

Growth and development opportunities

10 days annual leave (+1 day yearly)

13th month bonus

Job summary

Sunlight Ambulance Services LLP in Singapore seeks a proactive Coordinator to manage ambulance bookings, handle client inquiries, and support daily operations.

You will coordinate with drivers, paramedics, and operations staff, maintain records, and ensure timely service delivery. Weekend calls (1 per month) may be required from home. Prior admin/CS experience is preferred, with 1–2 years in related roles.

Qualifications

• Minimum O Level/diploma or equivalent.
• Certification in administration or customer service is a plus
• 1–2 years of experience in customer service, admin, or operations
• Experience in healthcare, logistics, or emergency services is advantageous
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Manage ambulance bookings by scheduling and dispatching resources.
• Handle customer calls and inquiries with clear, accurate information about services.
• Coordinate with operations staff to confirm ambulance and team availability.
• Follow up with clients to provide updates and resolve service-related issues promptly.
• Assist the Coordinator in scheduling, dispatching, and allocating resources for daily operations.
• Maintain accurate records of bookings, incident reports, and vehicle usage.
• Communicate effectively with drivers, paramedics, and EMTs for smooth execution of bookings.
• Address customer feedback and escalate issues to the Operations Manager when necessary.
• Build and maintain positive relationships with clients and stakeholders.

Skills

Customer service

Administrative coordination

Communication skills

Education

O Level / Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Company Overview

We are an ambulance company that provides services for Accident & Emergency (A&E) cases, medical appointment, event standby, hospital discharge, and more. We have a fleet of ambulances and continue expanding to serve Singaporeans amid an aging population. At Sunlight Ambulance Services LLP, we are committed to delivering high-quality healthcare solutions focused on Emergency and Non-Emergency Patient Transport, Industrial Emergency Coverage, Event Medical Standby, and related services. Guided by our values of reliability, professionalism, and patient care, we strive to be a trusted partner within Singapore’s healthcare ecosystem.

Responsibilities

• Manage ambulance bookings by scheduling and dispatching resources accurately to ensure timely deployment


• Handle customer calls and inquiries professionally to provide clear and accurate information about services


• Coordinate with operations staff to confirm ambulance and team availability and resolve booking challenges


• Follow up with clients to provide updates and resolve service-related issues promptly


• Assist the Coordinator in scheduling, dispatching, and allocating resources to support daily operations


• Maintain accurate records of bookings, incident reports, and vehicle usage to ensure operational transparency


• Communicate effectively with drivers, paramedics, and EMTs to ensure smooth execution of ambulance bookings


• Address customer feedback and elevate issues to the Operations Manager when necessary


• Build and maintain positive relationships with clients and stakeholders to enhance customer satisfaction


• Expected to take calls for 1 weekend per month (Work from Home)

Preferred competencies and qualifications

• Minimum O Level/diploma or equivalent


• Certification in administration or customer service is a plus


• At least 1-2 years of experience in customer service, administrative, or operations roles


• Experience in healthcare, logistics, or emergency services is advantageous


• Proficiency in Microsoft Office (Word, Excel, Outlook)


• Singaporeans/PR/Long term pass holder/Work permit holders are welcome to apply

Other Information

• Competitive salary and performance incentives


• Opportunities for professional growth and development


• 10 days annual leave with 1 additional day every year


• 13th month performance bonus


• A supportive and collaborative work environment


• If you are a detail-oriented and service-driven professional with a passion for supporting critical healthcare operations, we’d love to hear from you!