Operations Executive

SIN KANG TCM CLINIC PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

SIN KANG TCM CLINIC PTE. LTD. is seeking a dedicated operations-focused role to oversee clinic service quality and smooth daily operations. You will implement SOPs, coordinate TCM service delivery, and liaise with clinic managers to monitor management and sales performance.

The role requires strong organizational skills, the ability to multi-task under pressure, and excellent customer service orientation. Independent work and leadership capability are valued for this role.

Qualifications

• Min Diploma / Degree in any field.
• Good organizational and time-management skills.
• Ability to multi-task and perform well in stressful situations.
• Communication skills with customer service orientation.
• Meticulous with a keen eye for details.
• Works well independently and has strong operational skills.
• Develops strong relationships with co-workers and has strong leadership skills.

Responsibilities

• Implement clinic service SOP and improve patients service quality to meet customer satisfaction.
• Execute the process of providing TCM services in the company.
• Liaise with clinic managers to monitor clinic overall management and track sales performance.
• Ensure smooth running of clinic operations.
• Handle, resolve and communicate complaints and incidents.
• Execute all company’s therapists related matters including roster/schedule/conduct/performance.
• Plan therapists training and skillset assessment.
• Any ad hoc duties assigned according to business needs.

Skills

Organizational skills

Time management

Multi-tasking

Communication

Customer service

Attention to detail

Independent work

Operational skills

Leadership

Education

Diploma/degree

Job description

Responsibilities

• Implement clinic service SOP and improve patients service quality to meet customer satisfaction
• Execute the process of providing TCM services in the company
• Liaise with clinic managers to monitor clinic overall management and track sales performance
• Ensure smooth running of clinic operations
• Handle, resolve and communicate complaints and incidents
• Execute all company’s therapists related matters including but not limited to: Roster/schedule/conduct/performance
• Plan therapists training and skillset assessment
• Any ad hoc duties assigned according to business needs.

Requirements

• Experience in TCM / Spa / Western Clinic / Aesthetic / related field
• Min Diploma / Degree in any field
• Good organizational and time-management skills
• Ability to multi-task and perform well in stressful situations
• Communication skills with customer service orientation
• Meticulous with a keen eye for details
• Works well independently and has strong operational skills
• Develops strong relationships with co-workers and has strong leadership skills

We regret to inform only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‑wide manpower and skills upgrading initiatives.

By applying for this role, you consent to our company’s PDPA and e2i’s PDPA.