Operations Executive

MUSLIM MISSIONARY SOCIETY, SINGAPORE, THE; Singapore; On-site; SGD 56,000 - 84,000; Full time

Job summary

Jamiyah Singapore is seeking a Content Operations role to own day-to-day content on the Jamiyah SuperApp. You will plan, publish and verify content across multiple modules, ensuring live, on-brand, and useful experiences for members, volunteers, donors and beneficiaries.

You will write in-app copy, coordinate with Jamiyah Studio for graphics, and maintain a rolling content calendar aligned with religious observances. Strong English and Malay skills are essential.

Qualifications

• Qualification in communications, media, digital marketing or journalism.
• Minimum three years hands-on experience in digital content operations or newsroom production.
• Strong written English with deadline-driven writing ability.
• Malay language proficiency for community content and outreach.
• Familiarity with content management systems, scheduling tools and basic analytics.
• Well-organised and comfortable with daily publishing rhythms.

Responsibilities

• Plan, publish and maintain daily content across Jamiyah SuperApp modules.
• Coordinate content from departments, JamiyahTV and News Desk into a cohesive daily experience.
• Write, edit and proofread in-app copy and campaign messages.
• Brief and QA graphics, banners and assets; ensure brand consistency.
• Apply editorial principles to publish accurate, respectful and family-friendly content.
• Maintain metadata, tagging and archiving for searchability and reuse.
• Serve as primary contact for content submissions from various units.
• Coordinate with the technology partner; log defects and support UAT.
• Track engagement metrics and prepare monthly performance reports.
• Monitor content calendar in line with programme and Islamic calendars.

Skills

Content operations

Digital marketing

Editing & proofreading

Analytics

CMS

Design tools

Education

Diploma or degree in Communications, Media, Digital Marketing, Journalism or a related discipline

Tools

Canva

Adobe Creative Suite

GA4

Job description

About the role

To take day-to-day operational ownership of content on the Jamiyah SuperApp. Tasks include planning, publishing, checking and keeping it current so that the platform is live, accurate, on-brand and useful to members, volunteers, donors and beneficiaries every day. The role is the point where content from across Jamiyah's departments, from JamiyahTV and from the News Desk is turned into a coherent daily experience in the app.

Key responsibilities

• Plan, schedule and publish daily content across all SuperApp modules: Jamiyah News & Activities, Education Programmes, Volunteer Opportunities, the Digital Donation Centre, Digital Publications (Voice of Islam, Jamiyah Bulletin, Impact Reports), JamiyahTV and the Jamiyah News Desk.

• Maintain a rolling content calendar aligned to both Jamiyah's programme calendar and the Islamic calendar, with advance planning for Ramadan, the two Eids, Awal Muharram, Maulidur Rasul and major community events.

• Write, edit and proofread in-app copy: headlines, standfirsts, event listings, push notifications, in-app banners and campaign messages.

• Brief and quality-check graphics, thumbnails, key art and promotional assets with the Art/Graphics Unit of Jamiyah Studio Dept; ensure correct use of the Jamiyah and JamiyahTV brand identities.

• Apply the editorial principles set out in the JamiyahTV master plan to publish accurate, respectful, family-friendly, educational, inclusive, professionally produced, and aligned with Jamiyah's mission and values.

• Maintain metadata, tagging, categorisation and archiving so that content remains searchable and reusable.

• Act as the single point of contact for content submissions from MarComm, Fundraising, Outreach, CODD, FoodBank, Education and the Homes.

• Serve as day-to-day operational contact with the appointed technology partner: log defects, track fixes, and carry out user acceptance testing before each release.

• Track engagement metrics: reach, active users, session depth, watch time on embedded JamiyahTV content, including in-app conversions involving donations, volunteer sign-ups, programme registrations and subscription take-up.

• Produce a monthly performance report for the unit head, with observations and recommended changes to content mix, timing and promotion.

About you

• Diploma or degree in Communications, Media, Digital Marketing, Journalism or a related discipline.

• A minimum of three years of hands‑on experience in digital content operations, platform or app operations, e‑commerce operations, or newsroom production.

• Strong written English, with the ability to write cleanly and quickly to a deadline.

• Working proficiency in Malay, to handle community content and audience communication for a substantially Malay‑Muslim readership.

• Hands‑on competence with content management systems, scheduling tools, basic design tools such as Canva or the Adobe suite, and basic analytics such as GA4 or an equivalent app analytics platform.

• Demonstrably organised and deadline‑driven, and comfortable with a daily publishing rhythm rather than project‑based work.

• Maintain high standards of professional and ethical conduct.

• Support and promote diversity and inclusion within the workplace.

• Engage in continuous learning and development.

About us

Jamiyah Singapore's vision is serving the community, caring for all. The mission is to work and contribute towards the welfare and development of the Muslim community and mankind.