Operations Executive

THIRD PARTY RISK BUREAU (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

THIRD PARTY RISK BUREAU (SINGAPORE) PTE. LTD. is seeking a Helpdesk Analyst to manage day-to-day inquiries from financial institution members and TPSPs, acting as the frontline contact for service-related questions.

The role emphasizes incident handling, SLA adherence, and collaboration with internal teams to resolve complex issues, while supporting business continuity and risk controls.

Qualifications

• Experience in financial services or regulatory industry preferred.
• Ability to manage multiple enquiries while meeting SLAs.
• Excellent coordination and communication skills.

Responsibilities

• Manage day-to-day member and third-party service provider (TPSP) helpdesk operations, serving as the primary point of contact for our financial institution members and their TPSPs on service-related enquiries.
• Handle and resolve enquiries relating to third-party risk reports, report interpretation, system access and service requests.
• Provide support to members and TPSPs and liaise with other internal stakeholders to investigate and resolve complex issues in the event of any technical queries or assistance.
• Log, investigate, track and close incidents and requests in accordance with defined SLAs and service standards.
• Support operational readiness and business continuity and disaster recovery exercise where required.
• Identify opportunities to improve client experience, operational efficiency, service quality and risk control.
• Any other ad-hoc duties required.

Skills

Stakeholder management

Customer service

Communication skills

Incident management

Problem solving

Education

Degree in Business, Finance, IT or relevant disciplines

Tools

ITSM tools

Service desk software

Job description

Job Description:

• Manage day-to-day member and third-party service provider (TPSP) helpdesk operations, serving as the primary point of contact for our financial institution members and their TPSPs on service-related enquiries.


• Handle and resolve enquiries relating to third-party risk reports, report interpretation, system access and service requests.


• Provide support to members and TPSPs and liaise with other internal stakeholders to investigate and resolve complex issues in the event of any technical queries or assistance.


• Log, investigate, track and close incidents and requests in accordance with defined SLAs and service standards.


• Support operational readiness and business continuity and disaster recovery exercise where required.


• Identify opportunities to improve client experience, operational efficiency, service quality and risk control.


• Any other ad-hoc duties required.

Requirements:

• Degree in Business, Finance, IT or relevant disciplines.


• Minimum2 years of working experience in financial services, banking or regulatory industry.


• Possess good stakeholder management, organisational, coordination and communication skills.


• Experience or sound understanding in financial services industry, engaging financial institutions or third-partyservice providers is highly advantageous.