Clinic Executive

The 1728 Group; Singapore; On-site; SGD 42,000 - 63,000; Full time

Job summary

The 1728 Group is seeking a Clinic Executive in Singapore to oversee daily clinic operations, ensuring excellent patient care, operational efficiency, and team performance while driving improvements and compliance.

You will lead a team, manage scheduling, and collaborate with dentists and headquarters to meet business goals. A strong focus on customer service, documentation, and continuous improvement is essential.

Qualifications

• Minimum 2 years of experience in a dental or healthcare environment.

Responsibilities

• Lead and supervise daily clinic operations to ensure smooth workflow and high service standards.
• Manage, coach, and develop Dental Surgery Assistants and Front Desk staff to enhance team capabilities and performance.
• Deliver exceptional customer service by monitoring patient satisfaction and addressing concerns promptly.
• Monitor clinic productivity and appointment flow to optimize operational efficiency.
• Ensure strict compliance with MOH regulations, infection control protocols, and clinic SOPs to maintain safety and quality standards.
• Manage staff scheduling, attendance, and leave planning to maintain adequate coverage.
• Conduct regular staff training, coaching sessions, and performance reviews to support professional growth.
• Oversee inventory management by tracking stock levels and coordinating timely replenishment.
• Handle patient feedback professionally and resolve service-related issues to uphold clinic reputation.
• Collaborate closely with dentists and headquarters to meet operational and business goals.
• Maintain accurate clinic records and submit required operational reports on time.
• Foster a positive, collaborative, and high-performing team culture that supports continuous improvement

Skills

Leadership

Customer service

Communication

Interpersonal skills

Organisational skills

Tools

Clinic management software

Microsoft Office

Job description

Job Summary

As a Clinic Executive, you will oversee daily clinic operations, ensuring excellent patient care, operational efficiency, and team performance while driving continuous improvements and compliance.

Responsibilities

• Lead and supervise daily clinic operations to ensure smooth workflow and high service standards


• Manage, coach, and develop Dental Surgery Assistants and Front Desk staff to enhance team capabilities and performance


• Deliver exceptional customer service by monitoring patient satisfaction and addressing concerns promptly


• Monitor clinic productivity and appointment flow to optimize operational efficiency


• Ensure strict compliance with MOH regulations, infection control protocols, and clinic SOPs to maintain safety and quality standards


• Manage staff scheduling, attendance, and leave planning to maintain adequate coverage


• Conduct regular staff training, coaching sessions, and performance reviews to support professional growth


• Oversee inventory management by tracking stock levels and coordinating timely replenishment


• Handle patient feedback professionally and resolve service-related issues to uphold clinic reputation


• Collaborate closely with dentists and headquarters to meet operational and business goals


• Maintain accurate clinic records and submit required operational reports on time


• Foster a positive, collaborative, and high-performing team culture that supports continuous improvement

Requirements

• Minimum 2 years of experience in a dental or healthcare environment.


• At least 1 year of supervisory or leadership experience preferred.


• Strong leadership, communication, and interpersonal skills.


• Excellent organisational and problem-solving abilities.


• Customer-focused with a proactive mindset.


• Comfortable using clinic management software and Microsoft Office.


• Able to work independently while collaborating effectively with the team.