Operations Command Center Lead - Strategy & Contracts

Public Service Division; Singapore; On-site; SGD 100,000 - 167,000; Full time

Job summary

Public Service Division is seeking a Manager for the Operations Command Center to lead policy development, data-driven analysis, and cross-functional collaboration across Singapore government agencies. The role emphasizes monitoring policy implementation, driving improvements, and managing complex contracts with partners.

The successful candidate will guide strategic operations, coordinate inter-agency efforts, and ensure value delivery within budget constraints while maintaining strong

Qualifications

• Proven experience in operations management, policy development or analytical roles.
• Strong leadership, analytical and strategic thinking skills.
• Excellent communication and collaboration skills, with the ability to influence and work effectively across teams.
• Ability to manage complex projects, analyse data effectively and drive results in a fast-paced environment.
• Experience in contracts management, procurement processes, or vendor relationship management is preferred.
• Knowledge of contract law, compliance frameworks, and risk management principles would be advantageous.

Responsibilities

• Lead the development and analysis of operations policies and procedures to enhance efficiency, effectiveness and data-driven decision-making.
• Conduct in-depth analysis of operational data to identify trends, optimise performance and guide operational strategy.
• Provide strategic guidance and support to teams across the division, ensuring alignment with operational goals and objectives.
• Conduct cross-function collaborations to align operational strategies and analysis with broader business goals.
• Prepare reports and presentations that illustrate trend and cost-benefit analysis, challenges and trade-offs to key stakeholders.
• Monitor and evaluate policy implementation and operational performance to identify areas for continuous improvement and innovation.
• Work on inter-agency coordination and address operational issues to ensure smooth collaboration and alignment across all relevant parties.
• Develop and implement comprehensive contracts management strategies, ensure compliance with contractual obligations, and maximise value delivery across operational partnerships.
• Oversee contract lifecycle management including procurement planning, vendor evaluation, contract negotiation, performance monitoring, and renewal strategies to align with operational requirements and budgetary constraints.
• Establish governance frameworks for contract risk assessment, dispute resolution, and stakeholder communication to ensure seamless integration between contractual commitments and operational delivery.

Skills

Operations management

Policy development

Analytical thinking

Cross-functional collaboration

Leadership

Stakeholder management

Job description

Public Service Division is seeking a Manager for the Operations Command Center to lead policy development, data-driven analysis, and cross-functional collaboration across Singapore government agencies. The role emphasizes monitoring policy implementation, driving improvements, and managing complex contracts with partners.

The successful candidate will guide strategic operations, coordinate inter-agency efforts, and ensure value delivery within budget constraints while maintaining strong