Operations Centre Engineer (EOC)

EVVO LABS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

EVVO LABS PTE. LTD. is seeking an Operations Centre Engineer in Singapore to monitor enterprise and government environments, respond to incidents, and ensure service availability across cloud, networking, and security platforms.

You will work with Service Delivery and Engineering teams to deliver proactive operational support, conduct preventive maintenance, and maintain accurate incident documentation.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Cybersecurity or equivalent.
• 1–5 years of IT Operations, NOC, SOC or Managed Services experience
• Good understanding of Windows, Networking and Microsoft environments and cybersecurity technologies
• Strong troubleshooting skills
• Good communication skills
• Willing to work rotating shifts (where required)

Responsibilities

• Monitor enterprise and government infrastructure and cybersecurity platforms.
• Respond to alerts and incidents.
• Investigate system anomalies.
• Perform diagnosis and troubleshooting.
• Escalate incidents where necessary.
• Log and manage incidents through the ITSM platform.
• Coordinate with internal technical teams and principal vendors.
• Restore services within agreed timelines.
• Keep customers updated throughout the incident lifecycle.
• Daily system health checks, backups, and capacity monitoring.
• Document incident reports, shift handovers, and operational documentation.

Skills

Windows OS

Networking

Cybersecurity technologies

Troubleshooting

Communication

Education

Diploma or Degree in IT/CS/Cybersecurity

Tools

ITIL Foundation

Microsoft Azure

AWS

Fortinet

Check Point

VMware

Nutanix

Microsoft 365

Linux

PowerShell scripting

Job description

Location: Singapore
Employment Type: Full-Time
Working Hours: 24x7 Rotational Shift / Office Hours (Depending on Project Assignment)

About EVVO

EVVO delivers enterprise-grade ICT, Cloud, Cybersecurity, AI, IoT, and Managed Services to government agencies and enterprise customers. Our Operations Centre (EOC) provides 24x7 monitoring, incident response, service delivery, and technical operations to ensure mission-critical environments remain secure and highly available.

Your Role

As an Operations Centre Engineer, you'll be responsible for monitoring customer environments, responding to incidents, performing technical troubleshooting, and ensuring service availability across enterprise infrastructure, cloud, networking, and cybersecurity platforms.

You will also work closely with our Service Delivery, Engineering, and Professional Services teams to deliver exceptional operational support.

What You'll Be Doing

Operations Monitoring

• Monitor enterprise and government infrastructure and cybersecurity platforms
• Respond to alerts and incidents
• Investigate system anomalies
• Perform diagnosis and troubleshooting
• Escalate incidents where necessary

Incident Management

• Log and manage incidents through the ITSM platform
• Prioritize incidents according to SLA
• Coordinate with internal technical teams and principal vendors
• Restore services within agreed timelines
• Keep customers updated throughout the incident lifecycle

Technical Support

Support one or more of the following technologies but not limited to:

• Windows Server
• Linux
• VMware, Nutanix
• Microsoft 365, Microsoft Azure, Active Directory
• Wazuh
• Networking
• Firewalls
• VPN
• Backup & Recovery
• SIEM
• EDR
• Endpoint Security
• Email Security
• Cloud Infrastructure

Preventive Maintenance

• Daily system health checks
• Backup verification
• Capacity monitoring
• Certificate monitoring
• Patch verification
• Scheduled maintenance support

Documentation

• Incident reports
• Shift handover
• Knowledge Base articles
• Standard Operating Procedures
• Operational documentation

What We're Looking For

Required

• Diploma or Degree in Information Technology, Computer Science, Cybersecurity or equivalent
• 1–5 years of IT Operations, NOC, SOC or Managed Services experience, fresh grads are welcome
• Good understanding of Windows, Networking and Microsoft environments and cybersecurity technologies
• Strong troubleshooting skills
• Good communication skills
• Willing to work rotating shifts (where required)

Advantageous Skills

• ITIL Foundation
• Microsoft Azure , AWS
• Fortinet, Checkpoint
• VMware, Nutanix
• Microsoft 365
• Linux
• PowerShell scripting
• Experience supporting Government or Enterprise environments

Why Join EVVO?

• Exposure to enterprise and government projects
• Work across Cloud, AI, ICT, IoT and Cybersecurity technologies
• Structured career progression
• Professional certification sponsorship opportunities
• Collaborative engineering culture
• Continuous technical learning
• Opportunity to work with cutting-edge enterprise technologies