Operations Capability & Training Lead

SATS Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SATS Ltd. in Singapore is seeking a Training Delivery Lead to manage end-to-end functional training, onboarding, and competency validation within the airline catering and ground services network.

You will coordinate with BU Operations to align schedules with busy operations, track progress, conduct regular OJT quality reviews, and drive improvements through metrics and innovation. Candidates should hold a relevant bachelor’s degree and certifications such as ACLP/ACTA for advantage; strong

Qualifications

• Bachelor’s degree in a relevant discipline is preferred (e.g., HRD, Education, Engineering).
• ACLP or ACTA certifications provide an added advantage.
• Strong understanding of airport operations and safety-critical environments.
• Experience with OJT delivery, assessment, and competency validation.
• Attention to detail and disciplined documentation and compliance.

Responsibilities

• Manage end-to-end functional training delivery, including onboarding, OJT, assessments, and readiness validation.
• Ensure timely time-to-competency via structured training pathways and competency-based assessments.
• Deliver training programmes per approved curriculum, OJT docs, and assessment standards.
• Regularly review OJT quality and assessment consistency; address deviations promptly.
• Coordinate with BU Operations to align training schedules with deployment needs.
• Monitor trainee progress and readiness; intervene to close performance gaps.
• Manage trainer and coach capability, including recertification cycles.
• Track training metrics (compliance/training) and drive corrective actions.
• Provide reporting on BU training performance, risks, and improvement actions to Head of Ops Capability & Development.
• Support learning-innovation initiatives to boost capability and regulatory alignment.

Skills

OJT delivery

Competency validation

Coaching & facilitation

Documentation & compliance

Stakeholder collaboration

Education

Bachelor's degree in HRD / Education / Engineering

ACLP or ACTA certification (advantage)

Job description

SATS Ltd. in Singapore is seeking a Training Delivery Lead to manage end-to-end functional training, onboarding, and competency validation within the airline catering and ground services network.

You will coordinate with BU Operations to align schedules with busy operations, track progress, conduct regular OJT quality reviews, and drive improvements through metrics and innovation. Candidates should hold a relevant bachelor’s degree and certifications such as ACLP/ACTA for advantage; strong