Manager, Operations Capability & Development

SATS Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SATS Ltd. in Singapore is seeking a Training Delivery Lead to manage end-to-end functional training, onboarding, and competency validation within the airline catering and ground services network.

You will coordinate with BU Operations to align schedules with busy operations, track progress, conduct regular OJT quality reviews, and drive improvements through metrics and innovation. Candidates should hold a relevant bachelor’s degree and certifications such as ACLP/ACTA for advantage; strong

Qualifications

• Bachelor’s degree in a relevant discipline is preferred (e.g., HRD, Education, Engineering).
• ACLP or ACTA certifications provide an added advantage.
• Strong understanding of airport operations and safety-critical environments.
• Experience with OJT delivery, assessment, and competency validation.
• Attention to detail and disciplined documentation and compliance.

Responsibilities

• Manage end-to-end functional training delivery, including onboarding, OJT, assessments, and readiness validation.
• Ensure timely time-to-competency via structured training pathways and competency-based assessments.
• Deliver training programmes per approved curriculum, OJT docs, and assessment standards.
• Regularly review OJT quality and assessment consistency; address deviations promptly.
• Coordinate with BU Operations to align training schedules with deployment needs.
• Monitor trainee progress and readiness; intervene to close performance gaps.
• Manage trainer and coach capability, including recertification cycles.
• Track training metrics (compliance/training) and drive corrective actions.
• Provide reporting on BU training performance, risks, and improvement actions to Head of Ops Capability & Development.
• Support learning-innovation initiatives to boost capability and regulatory alignment.

Skills

OJT delivery

Competency validation

Coaching & facilitation

Documentation & compliance

Stakeholder collaboration

Education

Bachelor's degree in HRD / Education / Engineering

ACLP or ACTA certification (advantage)

Job description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

Job Description

About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Manage end-to-end functional training delivery, including onboarding, OJT, assessments, and readiness validation.
• Ensure timely "time-to-competency" through structured training pathways and robust competency-based assessments
• Ensure functional training programmes are delivered in accordance with approved curriculum, OJT documentation, and assessment standards.
• Conduct regular reviews of OJT quality and assessment consistency, addressing deviations promptly.
• Coordinate closely with BU Operations to align training schedules, sequencing, and deployment plans with operational needs.
• Monitor trainee progress and readiness, ensuring timely interventions for performance gaps or delays.
• Execute trainer and coach capability management, including competency validation, recertification cycles, and targeted development interventions to sustain training quality.
• Monitor training performance metrics (including compliance training and refresher), identify gaps or risks, and implement corrective actions to improve outcomes.
• Provide regular reporting and insights on BU training performance, risks, and improvement actions to Head of Operations Capability & Development.
• Support and implement learning innovation initiatives to enhance organisational capability, training effectiveness, and alignment with business and regulatory needs.

Key Requirements

• Bachelor’s degree in a relevant discipline (e.g., Human Resource Development, Education, Engineering) is preferred. Candidates with ACLP or ACTA certifications will have an added advantage.
• Strong understanding of airport operations and safety-critical environments.
• Practical experience in OJT delivery, assessment, and competency validation.
• Ability to manage training schedules in high-pressure, operationally constrained environments.
• Good coaching, facilitation, and feedback skills.
• Strong attention to detail and discipline in documentation and compliance.
• Ability to work effectively with frontline supervisors, trainers, and operations leaders.