Air Cargo Services Delivery Lead

SATS Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SATS Ltd. in Singapore is seeking an experienced Operations & Service Delivery professional to own day‑to‑day service delivery for assigned airline accounts and industry partners, ensuring SLA commitments are met and service issues are coordinated.

You will partner with Operations, Quality and Commercial teams to support service recovery, provide timely performance updates, and contribute to cross‑regional coordination from the Singapore Hub for global accounts.

Qualifications

• Experience in airline operations or customer-facing operational roles.
• Proven ability to manage SLAs and service recovery in time-critical contexts.
• Strong ability to influence across Operations, Quality and Commercial teams.
• Excellent written and verbal communication, especially under pressure.

Responsibilities

• Own day-to-day service delivery for assigned airline accounts and partners.
• Ensure SLA expectations are met and coordinate service issues.
• Prepare accurate service performance updates using approved data.
• Support airline review meetings and stakeholder engagements with follow-up actions.
• Identify recurring issues and escalate material concerns with recommendations.
• Ensure communications align with internal positions and narratives.
• Provide hub inputs for global accounts to support regional management.
• Maintain documentation of SLAs, issues, actions, and renewal timelines.
• Collaborate with Insights teams to interpret performance outputs.

Skills

Airline operations

SLA management

Stakeholder management

Service recovery

Cross-functional collaboration

Communication under pressure

Job description

SATS Ltd. in Singapore is seeking an experienced Operations & Service Delivery professional to own day‑to‑day service delivery for assigned airline accounts and industry partners, ensuring SLA commitments are met and service issues are coordinated.

You will partner with Operations, Quality and Commercial teams to support service recovery, provide timely performance updates, and contribute to cross‑regional coordination from the Singapore Hub for global accounts.