Operations & Business Support Intern

H.I.S. INTERNATIONAL TRAVEL PTE LTD; Singapore; On-site; SGD 13,392 - 20,088; Full time

Job summary

H.I.S. INTERNATIONAL TRAVEL PTE LTD in Singapore invites an energetic Operations & Business Support Intern to assist at our Super Sister Durians kiosk, helping manage daily flows and contribute to brand growth.

The role covers inbound travel operations support, durian and seasonal logistics, and administrative duties, offering hands-on exposure to SME operations and cross-functional collaboration with management.

Qualifications

• Currently pursuing or recently completed Diploma/Degree in Tourism & Hospitality, Business Administration, Logistics & Supply Chain, Marketing, or related disciplines.

Responsibilities

• 1. Inbound Travel Operations Support: Assist in preparing and updating daily tour schedules.
• 2. Inbound Travel Operations Support: Coordinate tour guide assignments and confirmations.
• 3. Inbound Travel Operations Support: Conduct final booking checks before tour departures.
• 4. Inbound Travel Operations Support: Liaise with hotels, transport providers, restaurants, and suppliers.
• 5. Inbound Travel Operations Support: Monitor tour operation timelines and ensure smooth execution.
• 6. Inbound Travel Operations Support: Assist in handling operational enquiries and follow-ups.
• 7. Durian & Seasonal Logistics Support: Assist in processing fresh durian and durian paste orders.
• 8. Durian & Seasonal Logistics Support: Coordinate customer orders and delivery arrangements.
• 9. Durian & Seasonal Logistics Support: Support mooncake campaign logistics and fulfilment activities.
• 10. Durian & Seasonal Logistics Support: Track inventory movements and update stock records.
• 11. Durian & Seasonal Logistics Support: Maintain order status reports and delivery schedules.
• 12. Administrative & Business Support: Perform data entry and maintain operational records.
• 13. Administrative & Business Support: Prepare simple reports and spreadsheets.
• 14. Administrative & Business Support: Assist in documentation and filing.
• 15. Administrative & Business Support: Support customer enquiries through WhatsApp, email, and social media channels.
• 16. Administrative & Business Support: Assist with ad-hoc projects and business activities.

Skills

Communication

Coordination

Multitasking

Problem solving

Education

Diploma/Degree in Tourism & Hospitality

Business Administration

Logistics & Supply Chain

Marketing

Tools

Excel

Google Sheets

Microsoft Word

WhatsApp

Job description

About Us:

H.I.S. Singapore is part of a global network dedicated to creating "Kokoru Odoru" (heart-fluttering) experiences. Beyond travel and tourism, we are passionate about bringing the unique flavours of the region to life. Our brand, Super Sister Durians, located at the iconic Esplanade Mall, specializes in authentic, premium durian delicacies like Merlion-yaki and durian paste, sourced directly from the Rau Highlands.

We are looking for an energetic and hands‑on Operations & Business Support Intern to help us manage the daily flow of our kiosk and contribute to the growth of our brand.

Work Duration and Hours

3 - 6 months

Mon‑Fri (flexible hours as per agreed roster)

Key Responsibilities

1. Inbound Travel Operations Support (50%)

• Assist in preparing and updating daily tour schedules.
• Coordinate tour guide assignments and confirmations.
• Conduct final booking checks before tour departures.
• Liaise with hotels, transport providers, restaurants, and suppliers.
• Monitor tour operation timelines and ensure smooth execution.
• Assist in handling operational enquiries and follow‑ups.

2. Durian & Seasonal Logistics Support (30%)

• Assist in processing fresh durian and durian paste orders.
• Coordinate customer orders and delivery arrangements.
• Support mooncake campaign logistics and fulfilment activities.
• Track inventory movements and update stock records.
• Maintain order status reports and delivery schedules.

3. Administrative & Business Support (20%)

• Perform data entry and maintain operational records.
• Prepare simple reports and spreadsheets.
• Assist in documentation and filing.
• Support customer enquiries through WhatsApp, email, and social media channels.
• Assist with ad‑hoc projects and business activities.

Requirements

Must‑Have Qualities

• Strong sense of responsibility and ownership.
• Good communication and coordination skills.
• Ability to multitask and work in a fast‑paced environment.

Qualifications

• Currently pursuing or recently completed Diploma/Degree in Tourism & Hospitality, Business Administration, Logistics & Supply Chain, Marketing, or other related disciplines.

Technical Skills

• Microsoft Excel / Google Sheets
• Microsoft Word
• Email and WhatsApp communication

Bonus Skills

• Ability to communicate in English and Mandarin (to converse with our Chinese‑speaking clientele from China, Hong Kong, and Taiwan).
• Canva design skills.
• Familiarity with Xiao Hong Shu, TikTok, or other social media platforms.
• Customer service experience.

What You Will Gain

• Exposure to travel and tourism operations.
• Experience in retail, wholesale, and logistics coordination.
• Real‑world business operations experience in an SME environment.
• Opportunity to work closely with management and gain cross‑functional business knowledge.
• Hands‑on involvement in seasonal campaigns and product launches.

Ideal Candidate

We are looking for someone who:

• Is highly organised and dependable.
• Takes initiative and follows through on tasks.
• Enjoys problem‑solving and coordination work.
• Learns quickly and adapts to changing priorities.
• Has a positive attitude and is willing to support different areas of the business.

If you enjoy operations, coordination, and learning how a growing business runs behind the scenes, we'd love to hear from you.