Operations and Experience Supervisor

Virgin Active; Singapore; On-site; SGD 42,000 - 66,000; Part time

Job summary

Virgin Active Singapore is seeking a friendly, driven operations leader to maintain top-tier club standards and member experience. You will lead daily operations, safeguard facilities, manage keys, and ensure safe, welcoming interactions with members, while coordinating with the HOD team and keeping venues clean and well-stocked.

The role requires at least two years in a customer-service/ operations environment, with a flexible roster including weekends and early/late shifts.

Qualifications

• At least two years of experience in a similar role.
• Experience in customer service and handling feedback/complaints.
• Experience in operations and/or safety is a plus.
• Must be able to rotate shifts including weekends, early mornings and late evenings.

Responsibilities

• Provide operational leadership ensuring club aligns with brand standards and service framework.
• Manage keys and security to ensure safety and access control.
• Regularly communicate with HOD team and update on issues during operations.
• Identify and report faults to maintain top-notch facilities for members.
• Interact warmly with members and handle queries and feedback professionally.
• Maintain cleanliness of studios, changerooms, and common areas.
• Monitor inventory and stock to prevent shortages.
• Uphold safety for members and staff at all times.
• Find creative ways to surprise and delight members.

Skills

Leadership

Customer service

Operations experience

Safety awareness

Roster flexibility

Job description

Job Description

We’re looking for fun, driven and feisty people who LOVES getting things done the right way. We prefer smiles to graph. So come and work with us at Virgin Active - it’s going to be fun. You like?

The Gig

• Be the Leader: Step up and provide exceptional operational leadership that aligns with our brand standards and service framework. You'll be the go-to person when any member of the HOD team is not around, ensuring the club never skips a beat.
• Master of Keys: Take charge of the keys and ensure they are safe and sound. After all, you're the key to unlocking our club's success!
• Keep the Communication Flowing: Regularly communicate with the HOD team, updating them on any issues that arise during club operations. Your effective communication skills will keep everyone in the loop, making sure nothing falls through the cracks.
• Be the Fixer: Spot any issues or faults that require a technical fix and report them promptly. Your keen eye will help us maintain top-notch facilities for our members.
• Warm and Welcoming: Ensure all interactions with our members are warm and friendly. Answer queries, handle feedback like a pro, and create an environment that makes everyone feel at home.
• Cleanliness Champion: Maintain the highest standards of cleanliness throughout the studios, changerooms, and common areas. A clean and inviting club is essential for creating a positive atmosphere.
• Inventory Guru: Keep a close eye on our stock and conduct regular counts to ensure everything is in order. From equipment to supplies, you'll ensure we never run out of what we need to keep our club buzzing.
• Safety First: Create a safe and healthy environment for our members and team members alike. Your commitment to safety will ensure everyone feels secure and can focus on their fitness journey.
• Surprise and Delight: We believe in going the extra mile, especially when it's unexpected. Find creative ways to give that little bit extra to our members, creating memorable moments that will keep them coming back for more

Some stuff that will help you get the job:

• At least two-years experience
• Experience in customer service and answering feedback and complaints
• Experience in operations and/or safety is a plus point
• Can do a rotating roster including weekends, early morning and late evening shifts

If this is you, then we’d love to:

• Give you a challenge
• Help you grow
• Provide you with benefits
• Listen to your new ideas
• Work hard and play hard together

Love people? Love health and fitness? Love bananas? Love to hear from you.