Operations and Experience Supervisor

Virgin Active; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Benefits

Job summary

Virgin Active Singapore invites energetic, customer‑obsessed leaders to run club operations with confidence. You’ll lead the team, safeguard assets, ensure safety, maintain cleanliness, and deliver a welcoming experience for every member.

From managing rosters to handling feedback and coordinating with maintenance, you’ll keep the club running smoothly, on weekends and late shifts. If you love fitness, people, and getting things done, this role is for you.

Qualifications

• Experience in customer service and handling feedback/complaints.
• Experience in operations and/or safety is a plus.
• Able to work rotating rosters including weekends, early mornings, and late evenings.

Responsibilities

• Lead operational activities in the club to align with brand standards.
• Manage key responsibilities to ensure club security and smooth operations.
• Communicate with the Head of Department team on issues arising during operations.
• Identify and report faults requiring technical fixes to keep facilities up to standard.
• Create a warm, welcoming environment for members and handle queries & feedback.
• Maintain high cleanliness standards across studios, changerooms and common areas.
• Monitor stock levels with regular counts to avoid shortages.
• Prioritize safety and create a healthy environment for members and staff.
• Find opportunities to surprise and delight members with thoughtful touches.

Skills

Customer service

Operations

Safety

Roster management

Team leadership

Job description

Job Description

We’re looking for fun, driven and feisty people who LOVES getting things done the right way. We prefer smiles to graph. So come and work with us at Virgin Active - it’s going to be fun. You like?

The Gig

• Be the Leader: Step up and provide exceptional operational leadership that aligns with our brand standards and service framework. You'll be the go-to person when any member of the HOD team is not around, ensuring the club never skips a beat.
• Master of Keys: Take charge of the keys and ensure they are safe and sound. After all, you're the key to unlocking our club's success!
• Keep the Communication Flowing: Regularly communicate with the HOD team, updating them on any issues that arise during club operations. Your effective communication skills will keep everyone in the loop, making sure nothing falls through the cracks.
• Be the Fixer: Spot any issues or faults that require a technical fix and report them promptly. Your keen eye will help us maintain top‑ …??....
• Warm and Welcoming: Ensure all interactions with our members are warm and friendly. Answer queries, handle feedback like a pro, and create an environment that makes everyone feel at home.
• Cleanliness Champion: Maintain the highest standards of cleanliness throughout the studios, changerooms, and common areas. A clean and inviting club is essential for creating a positive atmosphere.
• Inventory Guru: Keep a close eye on our stock and conduct regular counts to ensure everything is in order. From equipment to supplies, you'll ensure we never run out of what we need to keep our club buzzing.
• Safety First: Create a safe and healthy environment for our members and team members alike. Your commitment to safety will ensure everyone feels secure and can focus on their fitness journey.
• Surprise and Delight: We believe in going the extra mile, especially when it's unexpected. Find creative ways to give that little bit extra to our members, creating memorable moments that will keep them coming back for more

Some stuff that will help you get the job:

• At least two-years experience
• Experience in customer service and answering feedback and complaints
• Experience in operations and/or safety is a plus point
• Can do a rotating roster including weekends, early morning and late evening shifts

If this is you, then we’d love to:

• Give you a challenge
• Help you grow
• Provide you with benefits
• Listen to your new ideas
• Work hard and play hard together

Love people? Love health and fitness? Love bananas? Love to hear from you.