Operational Excellence & Risk Manager

AIA Hong Kong and Macau; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

AIA Investment Management seeks a Business Manager for Operational Due Diligence and Outsourcing to partner with Investment, Operations and Corporate Support teams. You will drive process improvements, strengthen controls, and enhance governance while coordinating with Group level initiatives.

Role focuses on practical changes rather than large programs. You will work with senior leaders to ensure visibility, alignment and risk oversight, delivering incremental enhancements that support

Qualifications

• At least 7 years of Management Consulting and/or Project Management.
• Strong understanding of private and public investment markets and end to end investment processes across front and back office.
• Excellent organizational, presentation and communication skills.
• Ability to deal with and handle multiple and changing priorities.
• Project and change management experience.
• Independent and strong self-initiative.

Responsibilities

• Conduct process mapping, gap analysis, and root cause reviews across Investment, Operational and Support functions.
• Recommend and implement process enhancements to improve efficiency, reduce risk, and support audit readiness.
• Support COO Office in preparing operational risk and control updates for internal governance forums.
• Coordinate small-scale initiatives or process pilots within the Investment, Operational and Support functions.
• Track operational performance metrics under the purview of AIAIM COO Office.
• Support internal AIAIM communications from the COO's office to ensure consistent messaging across teams.
• Support the COO in talent development initiatives and succession planning in collaboration with HR.
• Support the COO in Contract Ownership to help maintain and enhance vendor and stakeholder relationships and in support Strategic Partnerships Programme.
• Monitor and track progress of business plans and KPIs
• Coordinate management meetings, track action items, and ensure timely follow-up.
• Prepare briefing materials, presentations, and reports for internal and external stakeholders (e.g., ExCo, Board, regulators).
• Develop and maintain dashboards, KPIs, and management reporting frameworks.
• Act as liaison between the COO office and internal departments to ensure clear communication and alignment.
• Support or lead special projects from an SME perspective and change management initiatives, including digital transformation and process optimization.
• Identify operational inefficiencies and drive improvements in coordination with key teams.
• Assist in coordinating audit, compliance, and regulatory activities related to investment operations.
• Ensure adherence to internal control frameworks, operational risk practices, and governance standards.
• Work closely with senior leaders across Investments, Group Office, Risk, Legal, Compliance, and Technology teams.
• Represent the COO’s office in cross-functional working groups or steering committees as needed.

Job description

AIA Investment Management seeks a Business Manager for Operational Due Diligence and Outsourcing to partner with Investment, Operations and Corporate Support teams. You will drive process improvements, strengthen controls, and enhance governance while coordinating with Group level initiatives.

Role focuses on practical changes rather than large programs. You will work with senior leaders to ensure visibility, alignment and risk oversight, delivering incremental enhancements that support