operation supervisor

COZYHOMES MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

COZYHOMES MANAGEMENT PTE. LTD. is seeking a Bell Service staff member to support guest services and housekeeping operations within the hotel.

The role involves communicating departmental updates during pre-shift briefings, operating the Property Management System (Opera), and ensuring accurate guest records. You will process guest requests, coordinate with relevant departments, and assist with staff scheduling and task delegation.

Responsibilities

• Communicates updates and guest-related matters during pre-shift briefings.
• Operates the property management system to carry out and delegate tasks.
• Processes guest requests and forwards non-area requests to the appropriate department.
• Assists in scheduling Bellmen on break and supports management in scheduling.
• Assigns duties to staff to ensure proper follow-ups.
• Registers guests in the Opera Property Management System and updates guest records as needed.
• Familiar with Bell Service operations, including fire safety and emergency procedures.
• Performs other duties as assigned by management.

Job description

Communicates to team members on departmental updates, issues and guest-related matters during pre-shift briefings.

Competent to operate property management system to carry out and delegate task.

Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is owned and forwarded to the right department.

Involves in scheduling Bellmen on break board and assist management of scheduling.

Assigns duties to staffs to ensure proper follow-ups.

Register guest in the Property Management System (Opera). Record and update all pertinent data into guest details as needed.

Be conversant with all facets of the Bell Service operations including fire safety and emergency related procedures.

Performs any other duties and responsibilities as and when assigned by the management.