Operation Manager

LEE QUAN (HAI ZHONG BAO) PTE. LTD.; Singapore; On-site; SGD 31,000 - 42,000; Full time

Benefits offered by this job

Staff meals provided

Transport allowance

Uniform provided

Career growth opportunities within the

Job summary

LEE QUAN (HAI ZHONG BAO) PTE. LTD. is seeking an Operations Oversight lead to supervise daily operations across multiple stalls, ensure service consistency, and uphold food hygiene standards.

You will manage staff schedules, cover frontline roles when needed, monitor performance and KPIs, and engage with customers and the community. The role offers growth within the group and relies on hands-on, flexible leadership.

Qualifications

• Prior experience in F&B operations, preferably in a coffeeshop or food court setup.
• Hands-on and flexible, willing to cover frontline roles when necessary.
• Familiarity with manpower scheduling, SFA hygiene standards, and basic cost control.
• Good interpersonal and problem-solving skills.
• Willingness to work shifts, weekends, and public holidays when required.

Responsibilities

• Supervise daily operations across multiple stalls/outlets and ensure smooth service.
• Maintain consistency in service, food quality, and hygiene standards; ensure SFA compliance.
• Conduct regular audits on cleanliness, safety, and regulatory compliance.
• Plan and manage staff schedules, ensuring adequate manpower coverage.
• Step in to cover frontline roles (cashier, drinks stall, floor) when needed.
• Train, motivate, and mentor staff to maintain service quality.
• Monitor stall performance, sales trends, and labor costs; track KPIs.
• Prepare and submit regular outlet performance reports to management.
• Handle customer feedback and resolve issues on the ground.
• Support new stall setups and assist with outlet openings; coordinate promotions.

Skills

Staff management

Scheduling

Interpersonal skills

Problem-solving

Flexibility

Shift work

Job description

Operations Oversight

• Supervise and ensure smooth daily operations across multiple stalls/outlets.


• Maintain consistency in service, food quality, and hygiene standards.


• Conduct regular audits on cleanliness, safety, and compliance with SFA regulations.

Staff Management & Support

• Plan and manage staff schedules, ensuring adequate manpower coverage.


• Step in to cover operations on staff off-days, including cashiering, drinks stall, or floor supervision when required.


• Train, motivate, and mentor staff to maintain service quality.

Performance & Reporting

• Monitor stall performance, overall sales trends, labour cost, and daily operational KPIs.


• Identify areas of improvement and implement practical productivity initiatives (e.g., manpower scheduling, workflow efficiency, equipment use).


• Prepare and submit regular reports on outlet operations and performance to management.

Customer & Community Engagement

• Handle customer feedback and resolve issues on the ground.


• Build rapport with stallholders, regular customers, and nearby community.

Business Support

• Support new stall setups and assist with outlet openings when required.


• Coordinate with stallholders on menu rollouts, seasonal promotions, and community-driven campaigns.


• Ensure consistency in promotions, pricing, and operational standards across outlets.

Requirements

• Prior experience in F&B operations, preferably in a coffeeshop or food court setup.


• Hands-on and flexible, willing to cover frontline roles when necessary.


• Familiarity with manpower scheduling, SFA hygiene standards, and basic cost control.


• Good interpersonal and problem-solving skills.


• Willingness to work shifts, weekends, and public holidays when required.

Salary & Benefits

• Base Salary Range: SGD 2,800 - 3,800 / month (depending on experience and scope)


• Performance-based incentives (linked to outlet performance / rental collection targets)


• Staff meals provided


• Transport allowance (if covering multiple outlets)


• Uniform provided


• Career growth opportunities within the group