Onsite Support Engineer

DXC Technology Inc.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

DXC Technology Inc. in Singapore seeks an experienced End-User Support specialist to deliver a high level of customer service across Windows OS and Microsoft Office environments. You will handle hardware and desktop lifecycle tasks, work with VPN and network basics, and coordinate with vendors for escalations.

The role requires at least two years in end-user support, strong Mandarin and English communication, and a proactive, process-oriented mindset in a fast-paced environment.

Qualifications

• Diploma or degree in IT/IS or equivalent.
• Professional fluency in Mandarin Chinese and English is required.
• At least two years’ experience in end user support with focus on Windows OS.

Responsibilities

• Maintains a first class level of customer service with timely, professional responses.
• Install, upgrade, support and troubleshoot Windows OS and Office applications.
• Provide smart hands and eyes for infrastructure including servers, storage, and networks.
• Perform hardware break-fix on computers, laptops and printers.
• Manage desktop lifecycle through asset management from delivery to end of life.
• Coordinate with vendors for external support and repair.
• Monitor ticket queue, log and categorize incidents, and ensure SLAs are met.

Skills

Customer service excellence

End user support

Mandarin Chinese

English communication

Windows OS proficiency

MS Office proficiency

Hardware troubleshooting basics

Education

Diploma or Degree in IT / IS

Tools

Ticketing systems

Job description

Job Description:DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.Responsibilities:Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations)Perform smart hands and eyes for Infrastructure such Servers, Storage, Tape Media, Network & Voice, Cabling etc.Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment.Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment.Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installationsMaintenance of IT assets and keep proper documentation.Coordinate with vendors for external support and repairResponsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing toolsMeets established Service Level Agreements (SLAs) guidelinesQualifications:Diploma or Degree in IT / IS discipline or equivalentProfessional fluency in Mandarin Chinese and English is requiredAt least two years’ experience in end user supportVery good support knowledge in Microsoft Operation SystemVery good support knowledge in MS Windows OS and Office suite of productBasic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.Process orientedAble to perform in fast moving and demanding environmentAble to multitaskTeam player who is self-motivated, self-disciplined and initiativeAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.