Onsite IT Support Specialist — Microsoft & Cisco Expert

MOURI TECH PTE. LTD.; Singapore; On-site; SGD 33,000 - 54,000; Full time

Job summary

MOURI TECH PTE. LTD. is seeking an Onsite Support Consultant to provide IT support services with deep expertise in Microsoft products, Cisco collaboration tools, and HP copiers and computers.

The role involves handling incidents per SLA, setting up remote collaboration tools, and supporting other teams in troubleshooting. The candidate should have a degree/diploma in IT or equivalent and 3–4 years of hands-on IT support experience, with strong communication skills and experience with ticketing

Qualifications

• Degree/Diploma in IT or equivalent.
• 3–4 years hands-on IT support experience.
• Expert knowledge in Microsoft products, Cisco collaboration tools, HP copier & computers.
• Experience using Ticketing Tools.
• Ability to create, understand and follow technical documentation.

Responsibilities

• Handle incidents and requests per defined processes and SLA.
• Support and assist with setting up remote collaboration tools/systems.
• Assist other teams in troubleshooting issues.
• Create, understand, and follow technical documentation, routines and processes.

Skills

Microsoft products knowledge

Cisco collaboration tools

HP copier & computers

Ticketing tools experience

Strong communication

Education

Degree/Diploma in IT or Equivalent

Tools

Ticketing Tools

Job description

MOURI TECH PTE. LTD. is seeking an Onsite Support Consultant to provide IT support services with deep expertise in Microsoft products, Cisco collaboration tools, and HP copiers and computers.

The role involves handling incidents per SLA, setting up remote collaboration tools, and supporting other teams in troubleshooting. The candidate should have a degree/diploma in IT or equivalent and 3–4 years of hands-on IT support experience, with strong communication skills and experience with ticketing