Onsite IT Support Pro (Windows & 365)

ROMULUS DIGITAL PTE. LTD.; Singapore; In loco; SGD 33.000 - 55.000; Tempo pieno

Descrizione del lavoro

Romulus Digital is seeking a Helpdesk Technician to provide onsite IT support for a client in Singapore. You will be the frontline for end-user computing, resolving hardware and software issues, and supporting Microsoft platforms.

You will manage user access, maintain asset records, and coordinate with vendors. This onsite role runs from 7:00 a.m. to 5:30 p.m. (GMT+8) across Monday to Sunday, including public holidays, based on the roster.

Competenze

• Diploma, degree, or related IT qualification.
• Experience in helpdesk, service desk, or desktop support.
• Windows desktops, printers, peripherals, and standard apps.
• Familiarity with Microsoft 365 administration.
• Basic Dynamics 365 understanding or experience.
• Managing user accounts and permissions.
• Diagnose common hardware, software, connectivity issues.
• Basic networking knowledge and Wi‑Fi troubleshooting.
• Strong organization and IT asset tracking.
• Excellent communication and customer service.
• Willing to work shifts including weekends and public holidays.

Mansioni

• First point of contact for users; resolve common IT issues.
• Provide day-to-day support for workplace technology.
• Assist users with Microsoft 365 applications and admin tasks.
• Handle Dynamics 365 incidents and coordinate escalation.
• Manage user accounts and access requests.
• Set up, configure, and troubleshoot end-user devices.
• Maintain IT asset records and lifecycle status.
• Liaise with vendors for servicing, licensing and support.
• Perform routine equipment checks and maintenance.
• Support meeting room technology and video conferencing.
• Diagnose connectivity issues with Network/Cybersecurity teams.
• Document requests and resolutions; track operational info.
• Contribute to day-to-day IT support activities.

Conoscenze

Windows & Office

Troubleshooting

Communication

Customer service

End-user support

Account management

Formazione

Diploma/degree in IT

Strumenti

Microsoft 365

Dynamics 365

ITSM tools

Descrizione del lavoro

Romulus Digital is seeking a Helpdesk Technician to provide onsite IT support for a client in Singapore. You will be the frontline for end-user computing, resolving hardware and software issues, and supporting Microsoft platforms.

You will manage user access, maintain asset records, and coordinate with vendors. This onsite role runs from 7:00 a.m. to 5:30 p.m. (GMT+8) across Monday to Sunday, including public holidays, based on the roster.