Onsite Engineer Trainee

DXC Technology; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

DXC Technology is launching a Graduate Industry Traineeship (GRIT) and seeking an Onsite Engineer Trainee to support end-user technologies and workplace services. The role provides hands-on exposure to hardware, software, and IT service management in an enterprise setting.

Ideal candidates hold a relevant IT degree, demonstrate strong analytical and communication skills, and can work independently or in teams.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related discipline.
• Strong analytical, troubleshooting, and problem-solving skills.
• Customer-focused with good verbal and written communication.
• Ability to work independently and in a team.
• Willingness to learn and adapt to a dynamic environment.

Responsibilities

• Assist in installation, configuration, and maintenance of desktop hardware and peripherals.
• Provide onsite technical support for hardware, software, and OS issues.
• Troubleshoot basic network connectivity, email, VPN, and app access.
• Assist with user provisioning, passwords, and access management.
• Support software installations, patches, and system updates.
• Support asset management, imaging, and deployment of devices.
• Document issues and resolutions in ticketing systems; assist daily service desk operations.
• Collaborate with infrastructure, network, security, and application support teams.

Skills

Analytical skills

Troubleshooting

Customer service

Communication

Teamwork

Education

Diploma or Bachelor's Degree in IT or related field

Tools

ServiceNow

Jira

Remedy

Job description

Job Description:

About DXC Technology

DXC Technology is a leading global IT services company that helps enterprises modernize, optimize, and secure their IT environments. Through this Graduate Industry Traineeship (GRIT), you will gain practical experience supporting end-user technologies and workplace services within a professional enterprise environment.

As an Onsite Engineer Trainee, you will work alongside experienced IT support professionals to provide technical assistance, desktop support, and workplace technology services for enterprise users. This traineeship offers hands‑on exposure to hardware and software troubleshooting, device deployment, user support, IT service management, and enterprise support operations.

This role is suitable for fresh graduates who are passionate about technology, customer service, and solving technical problems while developing a strong foundation for a career in IT infrastructure and end‑user computing support.

Key Responsibilities

Your responsibilities will include, but are not limited to:

• Assist in the installation, configuration, and maintenance of desktop computers, laptops, printers, and peripheral devices.
• Provide onsite technical support for hardware, software, and operating system‑related issues.
• Support troubleshooting of basic network connectivity, email, VPN, and application access issues.
• Assist with user account provisioning, password resets, and access management activities.
• Support software installations, upgrades, patch management, and system updates.
• Participate in asset management activities, including device inventory tracking and hardware allocation.
• Assist with imaging, re‑imaging, configuration, and deployment of end‑user devices according to company standards.
• Document technical issues, resolutions, and support procedures within ticketing and service management systems.
• Support daily service desk and onsite support operations to ensure timely resolution of assigned tickets.
• Collaborate with infrastructure, network, security, and application support teams to resolve technical issues.
• Support IT service management processes and adherence to established service levels.
• Assist in maintaining compliance with organizational IT security policies and standards.
• Participate in team meetings, knowledge‑sharing sessions, and continuous learning initiatives.

Requirements

We are looking for candidates who:

• Hold a Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related discipline, or have graduated in 2024, 2025, or 2026.
• Possess strong analytical, troubleshooting, and problem‑solving skills.
• Demonstrate a customer‑focused mindset and willingness to provide excellent user support.
• Have good verbal and written communication skills.
• Are able to work independently as well as collaboratively within a team environment.
• Have the ability to learn new technologies and adapt to a dynamic and fast‑paced workplace.
• Possess strong attention to detail and organizational skills.

Preferred Technical Knowledge

Candidates should have basic to intermediate knowledge in at least two or more of the following areas:

• Operating Systems
• Windows 10/11 administration
• Basic Linux or macOS knowledge
• Desktop Support & ITSM Tools
• Remote support tools
• Ticketing systems such as ServiceNow, Remedy, or Jira
• Hardware & Peripheral Support
• Desktop and laptop troubleshooting
• Printer, scanner, and peripheral device support
• Networking Fundamentals
• LAN/WAN concepts
• TCP/IP networking
• Wi‑Fi connectivity
• VPN access
• DNS and basic network troubleshooting
• Microsoft Technologies
• Microsoft 365
• Outlook
• Microsoft Teams
• Basic Active Directory administration
• System Administration
• User account management
• Password resets
• Software installation and configuration
• Operating system patching and updates
• IT Service Management
• Fundamental understanding of ITIL concepts
• Incident and service request management processes
• Asset Management
• IT asset tracking
• Inventory management
• Device deployment and lifecycle management
• Security Awareness
• Endpoint security concepts
• Antivirus solutions
• IT security policies and best practices
• Cloud & Collaboration Technologies
• Basic awareness of Microsoft Azure
• OneDrive
• SharePoint
• Cloud‑based collaboration platforms
• Professional Skills
• Customer service orientation
• Communication and interpersonal skills
• Teamwork and collaboration
• Time management
• Problem‑solving
• Willingness to learn
• Attention to detail

GRIT Programme Eligibility

All trainees must fulfil the following criteria:

• Singapore Citizen or Singapore Permanent Resident.
• Graduated in 2024, 2025, or 2026 from a University, Polytechnic, Institute of Technical Education (ITE), or other educational institution (including private universities and overseas institutions); or
• Graduated earlier from the above institutions and completed National Service (NS) in 2024, 2025, or 2026 .
• Must be prepared to commit to a f