Onsite Desktop Support Engineer II: Windows & Networking

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED is seeking a second-level IT support professional to provide onsite assistance in Singapore. The role focuses on resolving escalated laptop hardware and Windows OS issues, installing and configuring software on end-user devices, and ensuring reliable network connectivity.

You will triage incidents, guide L1 staff, and coordinate hardware repairs with suppliers. Willingness to travel within Singapore up to three times per year is required.

Qualifications

• Strong practical knowledge of laptop hardware, Windows installation, configuration and troubleshooting.

Responsibilities

• Diagnose and resolve escalated laptop hardware, Windows operating-system and software problems.
• Install, configure, upgrade and trouble shoot approved Windows software and end-user devices.
• Troubleshoot LAN, Wi-Fi and basic network-connectivity issues and coordinate complex cases with the relevant technical teams.
• Guide L1 support staff, keep incident records current and document fixes and recurring issues.
• Coordinate hardware repairs and supplier follow-up, including occasional approved smart-hands work such as disconnecting cables, removing faulty rack-mounted equipment and arranging repair shipments.
• Attend other Singapore locations when required, up to three trips per year, following site procedures.

Skills

Laptop hardware

Windows OS

Networking

Customer service

Job description

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED is seeking a second-level IT support professional to provide onsite assistance in Singapore. The role focuses on resolving escalated laptop hardware and Windows OS issues, installing and configuring software on end-user devices, and ensuring reliable network connectivity.

You will triage incidents, guide L1 staff, and coordinate hardware repairs with suppliers. Willingness to travel within Singapore up to three times per year is required.