On-site Resident Relations Lead

BOSH ENGINEERING PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

BOSH ENGINEERING PRIVATE LIMITED is seeking a Public Relations Officer to manage communications with residents during upgrading works in Singapore. You will handle requests, feedback, and complaints, coordinating with the project team to resolve issues promptly while maintaining high PR standards.

The role requires English proficiency and at least one other official language, with a focus on problem-solving, independence, and on-site engagement as needed.

Qualifications

• Minimum GCE A Level Certificate or equivalent.
• At least 2 years of public relations work experience.
• Experience in HDB upgrading, construction, infrastructure, or community liaison works will be an advantage.
• Competent and possesses the necessary skills, knowledge, and ability to manage public relations effectively with residents.
• Able to communicate effectively in English and at least one other official language.
• Good communication, interpersonal, and problem-solving skills.
• Able to handle residents’ requests and complaints professionally and tactfully.
• Responsible, proactive, and able to work independently and coordinate effectively with the project team.
• Willing to work on-site and attend meetings or engagement activities as required.

Responsibilities

• Manage public relations and maintain good communication with residents throughout the upgrading works.
• Attend to residents’ requests, feedback, and complaints, and coordinate with the project team to resolve issues promptly.
• Maintain a high standard of public relations and minimise inconvenience to residents.
• Communicate project updates, construction activities, access arrangements, and potential disruptions to affected residents.
• Liaise with HDB, Town Council, grassroots organisations, residents, and other relevant stakeholders as required.
• Assist in organising resident engagement and communication activities.
• Attend construction working committee meetings and provide administrative assistance and logistical support as directed by the SO Representative.
• Maintain proper records of residents’ feedback, complaints, and follow-up actions.
• Coordinate with the site team to address public relations matters arising from construction activities.

Skills

Public relations

Communication

Interpersonal skills

Problem solving

Education

GCE A Level or equivalent

Job description

BOSH ENGINEERING PRIVATE LIMITED is seeking a Public Relations Officer to manage communications with residents during upgrading works in Singapore. You will handle requests, feedback, and complaints, coordinating with the project team to resolve issues promptly while maintaining high PR standards.

The role requires English proficiency and at least one other official language, with a focus on problem-solving, independence, and on-site engagement as needed.