On-Site Incident Response Systems Analyst

Visa; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

Visa is seeking an Associate Systems Analyst for Major Incident Management to minimize business disruption, coordinate across global teams, and maintain clear incident communications. This on-site Singapore role emphasizes ITIL-aligned processes, incident resolution coordination, and continuous improvement.

Applicants should have a IT/CS degree (or 3+ years in IT support) and demonstrate strong communication, analytical, and multitasking abilities, with a readiness for shift work that may

Qualifications

• Bachelor's degree in IT/CS or related field or 3+ years of relevant work experience.
• Knowledge of server administration, networks, databases and cloud concepts.
• Familiarity with ITIL framework and incident management best practices.
• Willingness to learn new skills and stay current with industry trends.

Responsibilities

• Develop, edit, and distribute timely internal and external communications per the process.
• Coordinate with Global Support and vendor teams to resolve high-severity incidents.
• Manage high-impact incidents to minimize business disruption.
• Create incident reports and ensure compliance with ITIL and operations policies.
• Shift work including weekends and holidays as required.

Skills

Communication

Analytical thinking

Self-starter

Prioritization

Customer service

Team coordination

Education

Bachelor's degree in IT/CS or related

Associate's degree in IT/CS or related

Tools

MS Co-pilot

Claude code

Job description

Visa is seeking an Associate Systems Analyst for Major Incident Management to minimize business disruption, coordinate across global teams, and maintain clear incident communications. This on-site Singapore role emphasizes ITIL-aligned processes, incident resolution coordination, and continuous improvement.

Applicants should have a IT/CS degree (or 3+ years in IT support) and demonstrate strong communication, analytical, and multitasking abilities, with a readiness for shift work that may