Incident Response Systems Analyst (Major Incidents)

PowerToFly; Singapore; On-site; SGD 45,000 - 66,000; Full time

Job summary

Visa in Singapore is seeking an Associate Systems Analyst to join the Major Incident Management (MIM) team. You will help minimize business disruption by coordinating global incident responses and maintaining clear, timely communications across stakeholders.

The role requires ITIL awareness, strong analytical skills, and the ability to work across time zones, including weekend and holiday shifts. On-site work and a customer-focused mindset are essential to drive rapid resolution.

Qualifications

• Bachelor's degree or 3+ years IT experience.
• Basic server administration, networking, and cloud concepts.
• Familiarity with ITIL framework and incident reporting.

Responsibilities

• Develop, edit, and distribute incident communications per process.
• Coordinate with global teams across cultures and time zones.
• Manage high-impact incidents to minimize business disruption.
• Build knowledge base and understand service flows, products, and support teams.
• Create incident reports and ensure ITIL compliance.
• Track, update, and close all requests in the incident system.

Skills

Bachelor's degree

3+ years IT experience

ITIL awareness

Strong communication

Analytical skills

Education

Bachelor's degree in IT/CS

Associate degree in IT

Tools

Windows admin basics

Linux basics

Networking basics

Cloud concepts

ITSM tools

Job description

Visa in Singapore is seeking an Associate Systems Analyst to join the Major Incident Management (MIM) team. You will help minimize business disruption by coordinating global incident responses and maintaining clear, timely communications across stakeholders.

The role requires ITIL awareness, strong analytical skills, and the ability to work across time zones, including weekend and holiday shifts. On-site work and a customer-focused mindset are essential to drive rapid resolution.