On-Site CCTV Field Engineer | Travel & Client Training

Ailytics; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

Ailytics is seeking a Field Engineer to support our camera-based solutions at client sites in Singapore and overseas. You will be the on-the-ground face of the company, deploying hardware, getting systems running, and training client teams to use them.

This hands-on, client-facing role involves regular travel between sites and overseas trips for deployments and meetings. You will closely collaborate with product and engineering teams to ensure seamless deployments.

Qualifications

• 2+ years of experience dealing directly with clients, on site and in meetings.
• Hands-on experience installing CCTV/IP camera systems.
• Experience working with network systems and resolving technical issues on site.
• Able to plan and deliver onboarding or training sessions to non-technical users.
• Willing to travel overseas for hardware deployments and client visits.
• Good communication, problem-solving and time-management skills.

Responsibilities

• Install, configure and commission CCTV cameras and related hardware at client sites.
• Connect and integrate our hardware with clients' existing camera systems and networks.
• Diagnose and fix hardware, network and camera issues on site and remotely.
• Act as the main on-site contact for clients, from site survey through handover.
• Run onboarding and training sessions so client teams can use the system confidently.
• Travel overseas for hardware deployments and client meetings when required.
• Escalate complex issues to internal teams and follow them through to resolution.
• Keep installation records, site documentation and deployment checklists up to date.
• Share field feedback with the product and engineering teams.

Skills

Client-facing

CCTV installation

Network troubleshooting

Training clients

Travel willing

Communication

Tools

IP cameras

Job description

Ailytics is seeking a Field Engineer to support our camera-based solutions at client sites in Singapore and overseas. You will be the on-the-ground face of the company, deploying hardware, getting systems running, and training client teams to use them.

This hands-on, client-facing role involves regular travel between sites and overseas trips for deployments and meetings. You will closely collaborate with product and engineering teams to ensure seamless deployments.