Omnichannel Support & E‑Commerce Admin

ELUSH (T3) PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

ELUSH (T3) PTE. LTD. in Singapore seeks a customer support specialist to manage omnichannel inquiries and oversee e-commerce administration. You will respond to emails and messages on Facebook/Instagram, help protect brand reputation, and ensure smooth order processing.

The role requires excellent communication, a customer-first mindset, tech proficiency with Shopify/Shopee/Lazada, and willingness to work weekends for product launches and campaigns. Prior retail/e-commerce experience is valued.

Qualifications

• Clear written and spoken communication skills.
• Empathetic, patient, and customer-first mindset.
• Proficient in Microsoft Office; comfortable with e-commerce platforms.
• Willingness to work weekends/public holidays for product launches.
• Strong administrative and organizational abilities.
• Experience in Retail/E-commerce is preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and social platforms.
• Handle order processing, fulfillment, and label generation.
• Coordinate with warehouse to maintain stock accuracy against online listings.
• Process returns, exchanges and refunds per store policies.
• Log interactions and feedback for actionable insights.
• Support ad-hoc admin tasks and campaigns as needed.

Skills

Communication

Customer-centric

Tech & E-commerce

Weekend availability

Administrative support

Retail/E-commerce exp

Tools

Shopify

Shopee

Lazada

CRM tools

Job description

ELUSH (T3) PTE. LTD. in Singapore seeks a customer support specialist to manage omnichannel inquiries and oversee e-commerce administration. You will respond to emails and messages on Facebook/Instagram, help protect brand reputation, and ensure smooth order processing.

The role requires excellent communication, a customer-first mindset, tech proficiency with Shopify/Shopee/Lazada, and willingness to work weekends for product launches and campaigns. Prior retail/e-commerce experience is valued.