Customer Experience Specialist — E‑commerce & Returns

LOVET (S) PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

LOVET (S) PTE. LTD. in Singapore is looking for a customer service/administrative professional to provide prompt support across emails and social media, and to respond to inquiries about products, orders, deliveries, exchanges and returns.

You will process orders, coordinate with operations, monitor cases, and maintain accurate records. Candidates with 1 year experience and strong English communication will thrive in this fast-paced environment.

Qualifications

• Minimum 1 year of customer service or administrative experience.
• Excellent written and verbal communication skills (mandatory in English).
• Good interpersonal and problem-solving skills.
• Detail-oriented with strong interpretation skills.
• Able to multitask and work efficiently in a fast-paced environment.
• Positive attitude, willingness to learn and customer-first mindset.
• Proficient in Microsoft Office and comfortable learning new systems.

Responsibilities

• Provide prompt and professional customer support across emails and social media platforms.
• Respond to customer enquiries regarding products, orders, deliveries, exchanges and returns.
• Process customer orders, exchanges, returns and refunds accurately.
• Coordinate with Operations and Retail teams to resolve customer enquiries and order-related issues.
• Monitor customer cases and ensure timely follow-up until resolution.
• Support backend administrative tasks related to customer service operations.
• Support and assist with operational tasks, such as order dispatch, returns and exchanges coordination.
• Maintain accurate customer records and documentation.
• Follow established SOPs and service standards to ensure consistent customer experience.
• Escalate complex customer issues to senior team members where necessary.
• Support ad-hoc customer service and operational duties as assigned.

Skills

Customer service

Written English

Verbal communication

Interpersonal skills

Multitasking

Tools

Microsoft Office

Job description

LOVET (S) PTE. LTD. in Singapore is looking for a customer service/administrative professional to provide prompt support across emails and social media, and to respond to inquiries about products, orders, deliveries, exchanges and returns.

You will process orders, coordinate with operations, monitor cases, and maintain accurate records. Candidates with 1 year experience and strong English communication will thrive in this fast-paced environment.