Officer, Field Operations & Customer Service

WAREESAN MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

WAREESAN MANAGEMENT PTE. LTD. in Singapore is seeking a responsible individual to handle frontline matters and manage customer interactions effectively. This role requires attention to detail and the ability to resolve customer complaints professionally.

The ideal candidate will possess at least 'O' Levels/NITEC/Diploma and have strong interpersonal skills. Responsibilities also include conducting field work at cemetery sites and ensuring compliance with safety regulations.

Qualifications

• Must possess at least 'O' Levels/NITEC/Diploma in any field.
• Excellent interpersonal skills.
• Possess initiative and meticulous.
• Class 3 driving license preferred.

Responsibilities

• Attend to frontline matters and customer interactions.
• Handle and resolve customer complaints professionally.
• Perform thorough customer verification and validation.
• Manage field work operations at the cemetery.

Skills

Interpersonal skills

Attention to detail

Customer service

Calmness under pressure

Education

'O' Levels/NITEC/Diploma

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

• Attend to frontline matters and be responsible when dealings with the public
• Attend to customers either by phone, face to face or electronic means
• Handle and resolve customer complaints professionally
• Keep records of customer interactions and transactions
• Update and maintain proper database and information system accurately
• Ascertain all relevant information received are accurate for proper registration
• Perform thorough customer verification and validation
• Responsible in collecting, verifying and managing information / data on the exhumation site area to ensure accuracy
• Perform field work operations at the cemetery
• Manage counterparts involved in the project implementation in accordance with the existing regulations
• Responsible to serve clients with utmost professionalism and efficiency
• Work in close coordination with contractors and diggers to ensure quality of work
• Communicate effectively with next‑of‑kin and families from diverse background
• Monitor and report on the rapidly changing conditions and environment at the exhumation site and ensure safety regulations are in place
• Demonstrate high level of maturity when faced with various challenges, obstacles and manage them with patience and diligence

Job Requirements

• Candidate must possess at least ‘O’ Levels/NITEC/Diploma in any field, preferably with hospitality or WSQ training for PGEMS. Past experience in field work and operational settings will be an added advantage. Entry level candidates are welcome to apply.
• Excellent interpersonal skills with the ability to remain calm and composed when dealing with difficult clients
• Possess the initiative to complete tasks and is meticulous, with an eye for details
• Class 3 driving license preferred
• Microsoft Office skills especially in Microsoft Word, Excel & PowerPoint