Ocean Freight Export Operations Specialist

Geodis Singapore Pte. Ltd.; Singapore; On-site; SGD 26,784 - 35,712; Full time

Job summary

Geodis Singapore Pte. Ltd. is seeking an Ocean Freight Operations support role to handle daily tasks in import/export logistics.

You will act as the primary contact for customer questions, translate instructions into bookings, and guide clients on optimal routes and deadlines to ensure on-time delivery. The role requires at least 1 year in the field, basic computer skills, and strong customer service abilities. Familiarity with CargoWise, EDI and Tradenet is preferred.

Qualifications

• GCE O level qualification or higher is required.
• At least 1 year of experience in a related field.
• Proficient with basic computer tools (Excel, Word, Outlook).
• Strong customer service mindset and team spirit.
• Ability to work under pressure and respond promptly to inquiries.

Responsibilities

• Serve as first contact for customer questions on freight rates, routes and procedures.
• Translate client export instructions into carrier booking requests.
• Advise on routing options, vessel times and deadlines to meet delivery targets.
• Notify clients of delays or issues and offer immediate solutions.
• Assist with data and paperwork for DG or temperature-controlled bookings.
• Place cargo bookings for FCL and LCL shipments.
• Coordinate with carriers to secure containers from depots.
• Monitor port close dates and submission deadlines to prevent rollovers.
• Update clients on milestones and tracking portals.

Skills

Microsoft Excel

Customer service

Teamwork

Interpersonal skills

Stress management

Education

GCE O level or above

Tools

CargoWise

EDI

Tradenet

Job description

Geodis Singapore Pte. Ltd. is seeking an Ocean Freight Operations support role to handle daily tasks in import/export logistics.

You will act as the primary contact for customer questions, translate instructions into bookings, and guide clients on optimal routes and deadlines to ensure on-time delivery. The role requires at least 1 year in the field, basic computer skills, and strong customer service abilities. Familiarity with CargoWise, EDI and Tradenet is preferred.