Observability Engineer: ITOM & ITSM Specialist

ST Engineering

Singapore

On-site

SGD 70,000 - 110,000

Full time

9 days ago

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Job summary

ST Engineering is seeking an Observability Engineer to implement and support enterprise monitoring, ITOM, ITSM, CMDB, and asset management solutions. You will run customer POCs, demonstrations, and detailed solution implementations, working with senior engineers and architects.

The role focuses on configuring dashboards, alerts, and service health views across servers, networks, apps, databases, storage, and cloud.

Qualifications

3-4 years of experience in observability, enterprise monitoring, ITOM, ITSM, or infrastructure operations.
Hands-on experience with at least one enterprise monitoring/observability platform.
Good understanding of monitoring, logging, alerting, event management, incident management, and service availability.
Experience or exposure to ITSM, ITOM, CMDB, Discovery, Asset Management, and Service Mapping.
Experience with platforms such as BMC Helix, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK/Elastic, SCOM, or ServiceNow.
Good understanding of Linux/Windows operating systems and networking concepts.
Basic knowledge of REST APIs and system integration.
Basic scripting in Python, Bash, PowerShell, or similar.
Exposure to AWS, Azure, or GCP monitoring capabilities.
Exposure to Docker, Kubernetes, Ansible, Terraform, or Jenkins is an advantage.

Responsibilities

Implement, configure, and maintain enterprise monitoring and observability solutions.
Configure monitoring for servers, network devices, applications, databases, storage, virtualization, and cloud infrastructure.
Configure events, alerts, thresholds, dashboards, reports, and service health views.
Work with monitoring platforms such as BMC, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK, SCOM, or similar.
Troubleshoot monitoring, event, performance, and integration issues.
Implement and configure ITSM processes and workflows, notifications, SLAs, and escalations.
Integrate monitoring with ITSM solutions for automated incident creation and updates.
Develop basic automation scripts and support automation/configuration management using Ansible, Terraform, Jenkins.
Assist with integrations between monitoring, ITSM, CMDB, cloud, automation, and third-party platforms.