O+O Key Account Management Lead

L'OREAL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

L’Oréal Singapore Pte. Ltd. is seeking a senior commercial lead to drive Luxe accounts across markets, shaping strategy, targets, and JBPs with brand and BU alignment.

You will own end-to-end management of key retailer relationships (Sephora, Shopee, Lazada, TikTok Shop), deliver regional plans, and steer P&L and trade spend, while coaching CGO teams to elevate retailer partnerships.

Qualifications

• 7–10 years of relevant experience managing key accounts.
• Proven track record across countries with responsibility for major accounts.

Responsibilities

• Define Luxe targets and aligned JBPs across accounts and channels.
• Provide top-down insights from account performance and analytics.
• Lead regional accounts end-to-end including negotiations and QBRs.
• Own Sephora account end-to-end and manage P&L inputs.
• Oversee trade spend and gross-to-net activities.
• Coach CGO teams and build best-practice sharing.

Skills

Key accounts management

Stakeholder engagement

Leadership

P&L ownership

Job description

Key Responsibilities

1. Strategic Planning & Target Setting

Define Luxe targets broken down by Account and Brand, informed by Joint Business Plans (JBPs) and prioritized sales goals across accounts and channels.

Shape account strategy through a BU/Brand lens, both during negotiations and in day-to-day account management.

2. Performance Insights & Reporting

Formulate and share top-down insights based on account performance and analytics.

Synthesize category views across brands within each retailer.

3. Account & Stakeholder Management

Support senior leadership in top-to-top negotiations at key accounts.

Lead regional accounts (Sephora, Shopee, Lazada, TikTok Shop) end-to-end—including negotiations, planning, target-setting, JBPs, Quarterly Business Reviews (QBRs), and country-level escalations.

Own full end-to-end management of the Sephora account.

4. Commercial & Financial Ownership

Own the Account P&L, incorporating input from brands and direct reports to ensure commercially viable models.

Oversee trade spend-related activities across the gross-to-net chain (e.g., markdowns, return authorizations).

5. Trade & Activation Execution

Lead TWWT analysis and execution.

Translate the O+O commercial plan into an online activation plan for the account, applying a BU/Brand lens in close collaboration with the CMO and Business Unit.

6. Team Leadership & Capability Building

Coach and lead CGO teams to elevate retailer partnerships through formal training, one-on-one coaching, and building a community for best-practice sharing and inspiration.

Key Counterparts & Stakeholders

BU GMs (Business Unit General Managers)

Online Shopper Experience Team

Business Development Team

Business Planning & Commercial Transformation (CGO)

Category Leads

Chief Marketing Officer (CMO)

Ideal Candidate Profile

Experience: 7–10 years of relevant experience managing key accounts,

Scope of Responsibility: Proven track record in leading and supporting all key accounts across countries