NOC Engineer - 24/7 ISP Network & Service Reliability

ViewQwest; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ViewQwest, headquartered in Singapore, is seeking a proactive NOC Engineer to monitor and support our network infrastructure across Southeast Asia. You will handle service management responsibilities, escalate Tier 2 issues, and collaborate with vendors to maintain security and performance.

The role requires a diploma in tech fields, 2+ years of relevant ISP experience, and willingness to work rotating shifts.

Qualifications

• Diploma in Computer Science, IT, Engineering or related field.
• Minimum 2 years of relevant experience preferred.
• Strong interest in internet technologies (routing, switching, ISP networks).
• Willingness to work in a 24/7 rotating shift environment.
• Ability to support after-hours emergency troubleshooting.
• Strong analytical and problem-solving skills.
• Experience in an ISP environment is an advantage.
• Professional certifications (e.g., CCNP) are a plus.

Responsibilities

• Provide end-to-end service management, continuously monitoring network systems and alerts
• Ensure network security, stability, and performance monitoring across the organization
• Work closely with third-party vendors to manage and secure network products and services
• Handle Tier 2 escalations and troubleshoot complex customer issues
• Troubleshoot IP services and networks, ensuring timely resolution within SLA targets (MTTR & QoS)
• Support improvements and enhancements to the network infrastructure
• Manage the integration of new network technologies
• Maintain and update VPN, WLAN, WAN, and LAN systems
• Deliver customer support via email, phone, and in-person interactions
• Communicate service schedules and updates to network users
• Maintain accurate documentation of incident and problem resolutions

Skills

Analytical skills

Troubleshooting

Customer support

Education

Diploma in Computer Science, Information Technology, Engineering

Tools

CCNP

Job description

ViewQwest, headquartered in Singapore, is seeking a proactive NOC Engineer to monitor and support our network infrastructure across Southeast Asia. You will handle service management responsibilities, escalate Tier 2 issues, and collaborate with vendors to maintain security and performance.

The role requires a diploma in tech fields, 2+ years of relevant ISP experience, and willingness to work rotating shifts.