*New* Administrative Associate | Corporate Telecommunications - #HJZ

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a detail‑oriented Customer Support Administrator in Singapore to build strong relationships with end users and internal stakeholders. You will handle handset pricing enquiries, manage inventory, and prepare monthly reports while coordinating with sales support and operations teams.

The role requires a Diploma in Business Admin, Sales, or Marketing, and strong Excel skills (PivotTables and VLOOKUP).

Qualifications

• Diploma in Business Admin, Sales or Marketing.
• Proficient in Excel with PivotTables and VLOOKUP.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and coordinate with stakeholders.

Responsibilities

• Build relationships with end users and internal stakeholders to deliver customer service.
• Attend to daily enquiries regarding handset pricing, billing, and handset familiarisation.
• Identify customer challenges and recommend suitable solutions.
• Manage onsite mobile handset inventory and update stock records.
• Prepare monthly sales reports and participate in weekly sales meetings.
• Coordinate with Indoor Sales Support, 4C, and Customer Service Operations to support sales activities.
• Manage customer emails, portal updates, and system tickets, including tracking, follow-up, and closure.
• Maintain ticket data in Excel and prepare weekly activity updates using PowerPoint.
• Support onsite network troubleshooting and antenna installation coordination when required.
• Create invoices and upload purchase orders through Taulia for payment processing.
• Upload end-user contact details to the customer’s Yammer portal.

Skills

Strong organisational skills

Attention to detail

Multitasking

Stakeholder coordination

Education

Diploma in Business Administration

Diploma in Sales

Diploma in Marketing

Tools

Excel

PivotTables

VLOOKUP

Taulia

Yammer

PowerPoint

Job description

Key Responsibilities

• Build strong relationships with end users and internal stakeholders to deliver excellent customer service.

• Attend to daily enquiries regarding handset pricing, billing, and handset familiarisation.

• Identify customer challenges and recommend suitable solutions.

• Manage onsite mobile handset inventory and update stock records.

• Prepare monthly sales reports and participate in weekly sales meetings.

• Coordinate with our Indoor Sales Support, 4C, and Customer Service Operations to support sales activities.

• Manage customer emails, portal updates, and system tickets, including tracking, follow‑up, and closure.

• Maintain ticket data in Excel and prepare weekly activity updates using PowerPoint.

• Support onsite network troubleshooting and antenna installation coordination when required.

• Create invoices and upload purchase orders through Taulia for payment processing.

• Upload end-user contact details to the customer’s Yammer portal.

Requirements

• Minimum Diploma in Business Administration, Sales, Marketing, or a related discipline.

• Proficient in Microsoft Excel, particularly PivotTables and VLOOKUP.

• Strong organisational skills and attention to detail.

• Able to manage multiple tasks, follow up on outstanding issues, and work with different stakeholders.

We regret to inform that only suitable candidates will be shortlisted for an interview.