*Fast Hire* Corporate Customer Support Executive | Central - #HJZ

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an enthusiastic corporate client support professional to join our sales support, customer service, and account coordination team. You will handle daily inquiries, manage handset pricing and billing, and contribute to monthly sales reporting.

You should have a Diploma in Business Administration, Sales, Marketing or related discipline, strong Excel skills (PivotTables and VLOOKUP), and excellent organizational abilities to manage multiple tasks and stakeholders

Qualifications

• Diploma in Business Administration, Sales, Marketing or related discipline.
• Proficient in Microsoft Excel, especially PivotTables and VLOOKUP.
• Strong organisational skills and attention to detail.

Responsibilities

• Build strong relationships with end users and internal stakeholders to deliver excellent customer service.
• Attend to daily enquiries regarding handset pricing, billing, and handset familiarisation.
• Identify customer challenges and recommend suitable solutions.
• Manage onsite mobile handset inventory and update stock records.
• Prepare monthly sales reports and participate in weekly sales meetings.
• Coordinate with our Indoor Sales Support, 4C, and Customer Service Operations to support sales activities.
• Manage customer emails, portal updates, and system tickets, including tracking, follow up, and closure.
• Maintain ticket data in Excel and prepare weekly activity updates using PowerPoint.
• Support onsite network troubleshooting and antenna installation coordination when required.
• Create invoices and upload purchase orders through Taulia for payment processing.
• Upload end-user contact details to the customer's Yammer portal.

Skills

Organisational skills

Attention to detail

Multitasking

Education

Diploma in Business Administration, Sales, Marketing or related discipline

Tools

Microsoft Excel

PivotTables

VLOOKUP

Job description

Looking to kickstart your career journey in a corporate environment? Join our corporate client support team and gain valuable experience in sales support, customer service, and account coordination!

Key Responsibilities

• Build strong relationships with end users and internal stakeholders to deliver excellent customer service.
• Attend to daily enquiries regarding handset pricing, billing, and handset familiarisation.
• Identify customer challenges and recommend suitable solutions.
• Manage onsite mobile handset inventory and update stock records.
• Prepare monthly sales reports and participate in weekly sales meetings.
• Coordinate with our Indoor Sales Support, 4C, and Customer Service Operations to support sales activities.
• Manage customer emails, portal updates, and system tickets, including tracking, follow up, and closure.
• Maintain ticket data in Excel and prepare weekly activity updates using PowerPoint.
• Support onsite network troubleshooting and antenna installation coordination when required.
• Create invoices and upload purchase orders through Taulia for payment processing.
• Upload end-user contact details to the customer's Yammer portal.

Requirements

• Minimum Diploma in Business Administration, Sales, Marketing, or a related discipline.
• Proficient in Microsoft Excel, particularly PivotTables and VLOOKUP.
• Strong organisational skills and attention to detail.
• Able to manage multiple tasks, follow up on outstanding issues, and work with different stakeholders.