Network Support Technician

EVERSAFE ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

EVERSAFE ACADEMY PTE. LTD. is seeking an IT Infrastructure Administrator to oversee network security, server, cloud, and database operations across the organization. You will manage firewalls, VPNs, IAM, and device security, while ensuring reliable connectivity and robust data protection.

The role covers administration of cloud resources (AWS), MSSQL maintenance, user provisioning, and monitoring of CCTV, NAS, and collaboration tools, with a focus on uptime, compliance, and incident response.

Responsibilities

• 1. Network and Firewall Administration: Administer FortiGate firewalls, VPNs, security rules, traffic monitoring, and firmware updates.
• 2. Server, Cloud and Database Administration: Manage AWS EC2, S3, MSSQL backups, restoration and monitoring.
• 3. Identity, Access and Endpoint Security Management: JumpCloud, ESET, Google Workspace, MDM, onboarding/offboarding.
• 4. Wi‑Fi, Biometric and Access Control Systems: Spectra/ESSL biometric systems, device enrollment and troubleshooting.
• 5. CCTV and Surveillance Systems: CCTV, DVRs, NVRs, storage and playback health.
• 6. NAS, Storage and Backup Management: Synology NAS, storage management, backups.
• 7. Communication and Collaboration Systems: Grandstream phones, Zoom, IP telephony, collaboration reliability.
• 8. IT Applications and Specialized Equipment: Currentware, SSTM, smart boards, Fujifilm copiers, printers, Enets, Tally.
• 9. Hosting, Domain and Website Infrastructure: DNS, hosting, domain management.
• 10. IT Infrastructure Maintenance and Technical Support: troubleshooting, updates, maintenance logs, vendor coordination.
• 11. Audit, Compliance and Information Security Support: ISMS/BCMS, audits, documentation.

Job description

Key Roles and Responsibilities

1. Network and Firewall Administration

Administer and maintain FortiGate firewalls, including firewall policies, VPNs, security rules, traffic monitoring, and firmware updates.

Configure, monitor, and troubleshoot TP-Link Wi‑Fi routers, wireless access points, and network switches.

Perform network configuration, connectivity troubleshooting, performance monitoring, and preventive maintenance.

Ensure network availability, security, and reliable connectivity across the organization.

2. Server, Cloud and Database Administration

Administer AWS EC2 instances and Amazon S3 buckets, including access management, resource monitoring, security, and maintenance.

Manage Microsoft SQL Server (MSSQL) database backups, restoration, and related maintenance activities.

Monitor server performance, storage utilization, system availability, and resource usage.

Ensure regular backups, periodic restoration testing, and timely updates of IT infrastructure components.

3. Identity, Access and Endpoint Security Management

Administer JumpCloud for user identity management, device management, access control, and policy enforcement.

Manage ESET Endpoint Security, including deployment, policy configuration, security updates, threat monitoring, and incident resolution.

Administer Google Workspace email services, user accounts, access permissions, and Mobile Device Management (MDM).

Manage user onboarding, offboarding, account provisioning, access revocation, and password‑related support.

4. Wi‑Fi, Biometric and Access Control Systems

Administer Spectra and ESSL biometric attendance systems and facial recognition devices.

Manage device configuration, user enrollment, synchronization, connectivity, and troubleshooting.

Maintain access control devices and ensure accurate attendance data synchronization with relevant applications.

5. CCTV and Surveillance Systems

Administer and maintain CCTV cameras, Digital Video Recorders (DVRs), and Network Video Recorders (NVRs).

Monitor system health, recording status, storage capacity, camera connectivity, and playback functionality.

Troubleshoot surveillance issues and coordinate repairs, replacements, and maintenance when required.

6. NAS, Storage and Backup Management

Administer Synology NAS devices, including shared folders, storage management, user permissions, access controls, and backup configurations.

Monitor storage utilization and system health.

Maintain backup schedules and verify data availability and recovery procedures.

7. Communication and Collaboration Systems

Administer Grandstream IP phones, VoIP systems, extensions, and related communication infrastructure.

Configure and troubleshoot IP telephony, call connectivity, and voice communication issues.

Administer Zoom accounts, user access, meeting settings, and related technical support.

Maintain reliable communication and collaboration services for users.

8. IT Applications and Specialized Equipment

Administer and troubleshoot the Currentware and SSTM applications, including user access, configuration, updates, and coordination with application vendors where required.

Manage smart boards and their operating systems (OS), including configuration, updates, connectivity, and troubleshooting.

Maintain Fujifilm multifunction copier machines, including scanning, printing, network connectivity, and user access.

Administer card printers and troubleshoot printing, connectivity, and configuration issues.

Provide technical support for Enets machines and Tally‑related systems, including configuration, access, and coordination with relevant vendors.

9. Hosting, Domain and Website Infrastructure

Manage domain registrations, renewals, DNS records, and hosting services.

Monitor hosting availability and troubleshoot domain, website connectivity, and related infrastructure issues.

Coordinate with hosting providers and service vendors to ensure uninterrupted service.

10. IT Infrastructure Maintenance and Technical Support

Perform day‑to‑day troubleshooting, configuration, installation, upgrades, patching, and preventive maintenance of IT infrastructure.

Ensure operating systems, network devices, security tools, and infrastructure components are updated on time.

Identify recurring technical issues and implement corrective and preventive measures.

Maintain IT asset inventories, configuration records, network documentation, and maintenance logs.

Provide technical support to employees and coordinate with vendors for escalated issues.

Monitor IT infrastructure performance and take proactive measures to prevent service interruptions.

11. Audit, Compliance and Information Security Support

Support internal and external audits related to network infrastructure, information security, and IT operations.

Assist in the implementation, maintenance, and documentation of DPTM, ISMS (Information Security Management System), and BCMS (Business Continuity Management System) requirements.

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