Network Support Engineer

NCS Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NCS Pte Ltd in Singapore is seeking a Technical Support Engineer to provide 24x7 incident response and Level 2–3 support for network and security, including Cisco Unified Communications.

The role involves troubleshooting Cisco/Campus switches, firewalls (Check Point, Palo Alto), and UC infrastructure, implementing security policies and contributing to AI-driven tooling for efficiency.

Qualifications

• Experience with enterprise Aruba switching and AOS-CX
• Cisco Catalyst switches expertise
• Ability to leverage AI tools to improve work efficiency
• AI savvy and contribute ideas in AI agent development

Responsibilities

• Respond to incidents 24x7 on a rotational standby schedule
• Provide level 2–3 technical support for Network and Security, including Cisco UC support
• Troubleshoot Cisco, Check Point, and Palo Alto firewalls and UC infrastructure
• Perform network troubleshooting and optimization
• Act as 2nd level escalation from Level 1 engineers
• Monitor security events and respond to incidents
• Assist with voice and video collaboration solutions
• Troubleshoot UC-related network issues

Skills

AI savvy

AI tools usage

Tools

HPE-Aruba ACP/ACSP

Cisco Certifications

Check Point

Palo Alto

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

• Respond to incidents 24x7 base on rotational standby schedule with attention to SLA
• Provide at least level 2 to 3 technical support to Network and Security as primary and Cisco Unified Communication support
• Level 2 Technical Support for Cisco and Alcatel/Aruba wired and wireless network solutions
• Perform network troubleshooting and optimization
• Acting as 2nd level technical escalation support from level 1 engineers
• Manage and support Cisco FTD, Check Point, and Palo Alto Next generation firewalls
• Able to implement and understand security policies, access controls, and threat prevention measures
• Conduct security assessments and vulnerability management
• Monitor security events and respond to incidents
• Support Cisco Unified Communications infrastructure
• Assist with voice and video collaboration solutions
• Troubleshoot UC-related network issues

Qualifications

• HPE-Aruba: Enterprise switching operations, AOS-CX
• Cisco Catalyst Switches
• Ability to use and leverage on available AI tools to improve work efficiency
• Must be AI savvy and contribute ideas in AI agent development
• Primary Certification: HPE-Aruba Professional (ACP / ACSP equivalent): Mid-level credentials for designing, deploying, and managing complex wired, wireless, and switching environments (such as AOS-CX or campus access)
• Secondary Cisco Certifications, Check Point or Palo Alto

Additional Information

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.