Network Operations Engineer — Automation & 24/7 Reliability

MyRepublic Broadband Pte Ltd

Singapore

On-site

SGD 70,000 - 110,000

Full time

14 days+

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Job summary

MyRepublic Broadband Pte Ltd in Singapore is seeking a hands-on Network Operations and Incident Management professional to monitor and maintain the health of our network, voice, cloud, and managed service platforms. The role emphasizes proactive monitoring, SLA adherence, and seamless service delivery.

You will lead incident resolution, perform root-cause analysis, and coordinate with carriers and data centers.

Qualifications

Strong analytical and troubleshooting skills.
Customer-focused with clear communication and stakeholder management.
Willingness to take ownership and accountability for operational outcomes.
Interest in automation and continuous improvement across networking, systems, cloud, and automation.
Proficiency with scripting and common IT/NET tooling.

Responsibilities

Monitor and maintain availability, performance, and health of network, systems, voice, cloud, and managed service platforms.
Perform proactive monitoring, incident detection, fault isolation, service restoration, and operational troubleshooting.
Ensure services meet defined SLAs and operational targets.
Perform configuration, validation, and operational support of core network infrastructure and/or customer edge devices.
Coordinate with local and international carriers, data centre providers, vendors, and partners for service delivery and fault resolution.
Participate in 24×7 operational support through rotating shift and on-call duties.
Own incidents from initial detection through restoration and closure.
Perform root cause analysis for recurring operational issues.
Participate in change implementation, validation, rollback planning, and post-change verification.
Maintain accurate operational documentation, knowledge articles, and network records.
Provide technical support for internal teams including Customer Service, Service Delivery, Project Management, and Field Operations.
Act as technical escalation for operational issues affecting customer services.
Validate new service activations and ensure successful customer onboarding.
Support customer maintenance activities and planned service migrations.
Operate and maintain monitoring, alerting, logging, and observability platforms.
Analyse operational events, alarms, logs, and performance metrics to identify service degradation before customer impact.
Produce operational reports covering incidents, availability, utilization, service trends, and capacity planning.
Continuously improve monitoring coverage, alert quality, and operational dashboards.
Develop and maintain scripts to automate repetitive operational tasks, health checks, reporting, and service validation.
Utilize Python, PowerShell, Bash, or similar scripting languages to improve operational efficiency.
Identify opportunities to simplify operational workflows through automation and standardization.