Network Operations Center Engineer

LUCKY JOINT CONSTRUCTION PTE. LTD.; Singapore; On-site; SGD 3,200 - 5,200; Full time

Benefits offered by this job

Fresh Graduate welcomed

On-Job Training Provided

Annual Increment and Bonus

Job summary

LUCKY JOINT CONSTRUCTION PTE. LTD. in Singapore invites fresh graduates to join our on-site operations team. You will provide support for the cable landing station and optical fiber network and perform Level 1 troubleshooting for facilities and network incidents.

You will monitor BMS, power, UPS, cooling, safety systems, and maintain records, tickets, and reports. This role offers on-the-job training and potential career growth in data center operations.

Qualifications

• ITE/Higher Nitec or Diploma in Electrical/Mechanical/Facilities Management/IT/Telecommunications or related discipline.
• Relevant experience in data centre, facilities, NOC, telecommunications or similar operations preferred.
• Basic knowledge of BMS, electrical/ACMV, UPS, cooling or telecommunications/fibre networks advantageous.
• Familiarity with ticketing/ITSM systems advantageous.
• Good communication and documentation skills.

Responsibilities

• Provide onsite operational support for the cable landing station and optical fiber network.
• Monitor local BMS including power, UPS, cooling, temperature/humidity, water detection, fire safety and other building systems.
• Monitor optical fibre network alarms and service status, and perform Level 1 troubleshooting for network and facility incidents.
• Perform Level 1 troubleshooting for facility, network and operational incidents according to established procedures.
• Create, update and manage trouble tickets from initial reporting through resolution and closure, escalating to Level 2/3 support or vendors where required.
• Support preventive and corrective maintenance activities and perform basic M&E troubleshooting or minor repairs where appropriate.
• Coordinate customer requests, incidents, changes, access and onsite support activities.
• Ensure compliance with site safety, security, operational procedures and house rules.
• Maintain operational records and documentation including SOP, MOP, EOP, shift logs, incident reports and service reports.

Skills

Communication skills

Documentation

MS Office

Education

ITE / Higher Nitec / Diploma in related discipline

Tools

IT service management systems

Job description

• Fresh Graduate welcomed; On-Job Training Provided
• Annual Increment and Bonus

Job Scope

• Provide onsite operational support for the cable landing station, optical fiber network, and other customer’s critical infrastructure.
• Monitor local BMS including power, UPS, cooling, temperature/humidity, water detection, fire safety and other building systems.
• Monitor optical fibre network alarms and service status, and perform Level 1 troubleshooting for network and facility incidents.
• Perform Level 1 troubleshooting for facility, network and operational incidents according to established procedures.
• Create, update and manage trouble tickets from initial reporting through resolution and closure, escalating to Level 2/3 support or vendors where required.
• Support preventive and corrective maintenance activities and perform basic M&E troubleshooting or minor repairs where appropriate.
• Coordinate customer requests, incidents, changes, access and onsite support activities.
• Ensure compliance with site safety, security, operational procedures and house rules.
• Maintain operational records and documentation including SOP, MOP, EOP, shift logs, incident reports and service reports.

Requirements

• ITE / Higher Nitec / Diploma in Electrical, Mechanical, Facilities Management, IT, Telecommunications or a related discipline.
• Relevant experience in data centre, facilities, NOC, telecommunications or similar operations is preferred.
• Basic knowledge of BMS, electrical/ACMV systems, UPS, cooling systems or telecommunications/fibre networks is advantageous.
• Familiarity with ticketing / IT Service Management systems is advantageous.
• Good communication, documentation and Microsoft Office skills.