Critical Facilities Operations & Incident Response Engineer (Data Centre)

Singapore Telecommunications Limited; Singapore; On-site; SGD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible work arrangements

Health and wellness benefits

Training and development programs

Internal mobility opportunities

Job summary

Singapore Telecommunications Limited is seeking a Facilities Monitoring & Operations professional to support its Data Centre environments in a 24x7 CNOC. You will monitor critical infrastructure (UPS, generators, cooling, environmental sensors) and ensure systems operate reliably with real-time alarms and rapid incident escalation.

Responsibilities include incident/change coordination, documenting activities, and generating performance reports.

Qualifications

• 2+ years of relevant experience in Data Centre Operations or mission critical facilities environments.
• Familiarity with 24x7 operations environments is preferred.
• Understanding of power, cooling, environmental monitoring, and building management systems.

Responsibilities

• Monitor and manage critical DC facilities in a 24x7 CNOC environment.
• Real-time monitoring of electrical, mechanical and environmental systems.
• Respond to alarms and incidents, escalate to customer success and technical teams as needed.
• Ensure BMS/EMS/DCIM and IoT devices are functioning reliably.
• Coordinate with onsite teams during maintenance and outages.
• Maintain logs, escalation reports and documentation.

Skills

Troubleshooting

Coordination

Communication

Teamwork

24x7 shift readiness

Education

ITE/Nitec/Higher Nitec or Diploma in Electrical/Mechanical Engineering or Facilities Management

ITIL Foundation certification

Tools

BMS

EMS

DCIM

Servicenow

Job description

Make an Impact by

Facilities Monitoring & Operations

• Monitor and manage critical Data Centre (DC) facilities infrastructure in a 24x7 Centralized Network Operations Centre (CNOC) environment.
• Perform real-time monitoring of electrical, mechanical and environmental systems including UPS, generators, CRAC/CRAH units, power distribution systems, temperature and humidity monitoring, leak detection systems and access control systems.
• Respond promptly to facility alarms, incidents and abnormalities, and accelerate issues to customer success team, technical specialists and customers based on severity and operational impact.
• Ensure Building Management Systems (BMS), Environmental Monitoring Systems (EMS), DCIM tools and IoT monitoring devices are functioning accurately and reliably.
• Coordinate with onsite operations teams during maintenance activities, equipment failures, planned shutdowns and emergency response situations.
• Monitor facility performance trends and highlight recurring alarms or abnormalities for corrective actions.

Incident, Change & Maintenance Coordination

• Support facilities incident management processes including incident logging, escalation, tracking and closure within defined SLA timelines.
• Manage change requests workflow with internal teams
• Ensure proper documentation and shift handover updates for all incidents, maintenance activities and operational events.
• Liaise with internal stakeholders to ensure timely resolution of facilities-related issues.

Operational Support & Reporting

• Maintain accurate operational records, alarm logs, escalation reports and facilities documentation.
• Assist in generating operational and facilities performance reports for management review.
• Manage OneNxera Portal
• Support continuous improvement initiatives to enhance operational efficiency, monitoring effectiveness and service reliability.
• Ensure compliance with operational procedures, safety requirements and data centre best practices.

Skills for Success

• ITE, Nitec/Higher Nitec or Diploma in Electrical Engineering, Mechanical Engineering, Facilities Management or related discipline.
• Minimum 2 years of relevant experience in Data Centre Operations, Facilities Operations or mission critical infrastructure environments.
• Candidates with relevant hands-on experience in 24x7 operations environments are encouraged to apply.
• Basic understanding of Data Centre facilities systems including power, cooling, environmental monitoring and building management systems.
• Familiarity with facilities monitoring tools such as BMS, EMS, DCIM or Servicenow systems is advantageous.
• Knowledge of incident management, escalation handling and change management processes.
• ITIL Foundation certification will be an added advantage.
• Able to work effectively in a 24x7 shift environment (12-hours shift rotation)
• Good troubleshooting, coordination and communication skills.
• Team players with positive attitude and willingness to learn.
• Able to remain calm and organized during operational incidents and high‑pressure situations.

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here.