Network Operations Center Engineer

ViewQwest; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ViewQwest is expanding its Network Operations team in Singapore. The role focuses on providing service management for network systems, monitoring alerts, and ensuring secure, reliable connectivity for business clients.

You will coordinate with partners, handle escalations, and resolve incidents to meet SLA targets. The ideal candidate holds a diploma in CS/IT/Engineering, has 2+ years of related experience, and is comfortable working rotating shifts to support 24/7 operations.

Qualifications

• Diploma or degree in CS/IT/Engineering or related field.
• Minimum 2 years of relevant experience preferred.
• Interest in Internet technologies, routing, switching, and ISP-related infrastructure.

Responsibilities

• Provide Service Management to supervise the network system and monitor alerts.
• Ensure network security and monitor performance of business network.
• Coordinate with third-party providers for network products/services.
• Handle Tier 2 customer escalations and troubleshoot issues.
• Troubleshoot IP services/networks to meet SLA, MTTR, and QoS targets.
• Influence enhancements to network components and integrate new technologies.
• Maintain VPN/WAN/LAN updates and document incident resolutions.

Skills

Analytical skills

Problem solving

Customer service

Education

Diploma in Computer Science/IT/Engineering

Tools

CCNP

Job description

ViewQwest is the fastest growing and dynamic brands in Singapore and Malaysia’s telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, we are also passionate and proud of the work that we do.

Be part of the team that bring #BetterBroadband to everyone! Be Better, Join the Fastest!

Responsibilities:

• Provide Service Management to supervise the network system and continuously monitor alerts
• Ensure the security of the company’s network and monitor the performance of the business network
• Coordinate with third-party providers to secure network products and services
• Attend to tier 2 customer escalations and troubleshoot issues
• Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)
• Influence the enhancement, modification, and adjustment of components in the network infrastructure
• Manage the integration of new network technologies
• Maintain all required network updates on the VPN, WLAN, WAN and LAN
• Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
• Document the resolution of incidents and problems

Requirements:

• Diploma in Computer Science, Information Technology, Engineering, or a related field
• Minimum 2 years of experience in a related field preferred
• Interest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP market
• Able and willing to work in shifts to support network system on a 24/7 basis
• Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges
• Prior experience in an ISP environment would be advantageous
• Possession of professional certifications such as CCNP would be advantageous
• Able to work shift (8am to 5pm, 11am to 8pm)