Network Operations Engineer — 24/7 ISP Support

VIEWQWEST PRIVATE LIMITED; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

ViewQwest is seeking a Network Service Engineer in Singapore to supervise the network system, monitor alerts, and ensure security and performance.

You will coordinate with third-party providers, handle Tier 2 escalations, and troubleshoot IP services, aiming to meet SLA, MTTR, and QoS targets.

Candidates with a Diploma in CS/IT/Engineering and at least 2 years of experience, plus CCNP, are encouraged to apply.

Qualifications

• Diploma in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 2 years of experience in a related field preferred.
• Interest in Internet technologies, including routing, switching and network infrastructure.
• Able and willing to work in shifts to support network system on a 24/7 basis.
• Strong analytical and problem-solving skills.
• Prior experience in an ISP environment is advantageous.
• Possession of CCNP would be advantageous.
• Shifts include 8am to 5pm and 11am to 8pm.

Responsibilities

• Provide Service Management to supervise the network system and continuously monitor alerts
• Ensure the security of the company’s network and monitor the performance of the business network
• Coordinate with third-party providers to secure network products and services
• Attend to tier 2 customer escalations and troubleshoot issues
• Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet SLA requirements
• Influence the enhancement, modification, and adjustment of components in the network infrastructure
• Manage the integration of new network technologies
• Maintain all required network updates on the VPN, WLAN, WAN and LAN
• Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
• Document the resolution of incidents and problems

Skills

Analytical thinking

Problem solving

Communication skills

Teamwork

Education

Diploma in Computer Science / IT / Engineering

Tools

Networking fundamentals

CCNP certification

Job description

ViewQwest is seeking a Network Service Engineer in Singapore to supervise the network system, monitor alerts, and ensure security and performance.

You will coordinate with third-party providers, handle Tier 2 escalations, and troubleshoot IP services, aiming to meet SLA, MTTR, and QoS targets.

Candidates with a Diploma in CS/IT/Engineering and at least 2 years of experience, plus CCNP, are encouraged to apply.