Murex Production Support Lead

DIGITAL DISRUPTION TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

DIGITAL DISRUPTION TECHNOLOGIES PTE. LTD. is seeking an experienced Support Lead to scale and govern treasury production support across APAC, aligning with banks' SLAs and 24x7 operations.

The role focuses on defining processes, leading teams, and driving improvements using AppDynamics, Murex, SQL, and Unix scripting to ensure high stability and delivery quality.

Excellent governance, leadership and communication with clients and internal teams are essential as we scale for future growth.

Qualifications

• 20+ years of working experience.
• 15+ years in production treasury application support for banks.
• Experience with Murex Treasury platform.
• Experience in running governance meetings.
• Proven leadership in defining processes and best practices.
• Strong background in Support Lead roles and team mentorship.
• Experience in SQL, Unix scripting and automating day-to-day tasks.
• Experience in automation through AppDynamics.
• Experience managing support teams across APAC, including team building and restructuring.
• Experience managing teams on 24x7 shifts.
• L1 & L2 application technical and functional support experience.

Responsibilities

• Supervise current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
• Bring critical and quality-driven thinking to maintain high-quality standards.
• Establish a delivery and quality assurance framework with processes, best practices, and KPIs.
• Define a strategy for building tools and accelerators for improved support.
• Manage client communications, ensuring alignment with SLAs and service delivery.
• Select and coach profiles, fostering a mindset for critical systems support.
• Collaborate with technology and business teams to minimize stability issues.
• Ensure adherence to Incident, Change, and Problem Management protocols.
• Introduce best practices and conduct regular reviews and meetings.

Skills

20+ years of experience

15+ years in production treasury app

Murex Treasury platform

Governance meetings

Process & best practices

Support Lead & mentorship

SQL

Unix scripting

Automation with AppDynamics

APAC leadership

24x7 shift experience

L1/L2 support

Trading platforms experience

Tools

Murex Treasury platform

Job description

Scaling theteam to support ongoing business objectives and future growth.

Responsibilities

• - Supervisecurrent L1/L2 production support engagements, utilizing onsite/offshoreresources in business hours and 24x7 shifts.
• - Bring critical and quality-driven thinking to maintain high-qualitystandards.
• - Establish a delivery and quality assurance framework with processes, best practices,and KPIs.
• - Define a strategy for building tools and accelerators for improved support.
• - Manage client communications, ensuring alignment with SLAs and servicedelivery.
• - Select and coach profiles, fostering a mindset for critical systems support.
• - Collaborate with technology and business teams to minimize stability issues.
• - Ensure adherence to Incident, Change, and Problem Management protocols.
• - Introduce best practices and conduct regular reviews and meetings.

Mandatory SkillsDescription

• - 20+ yearsof working experience.
• - 15+ yearsin production treasury application support for banks.
• -Experience with Murex Treasury platform.
• - Experience in running governance meetings.
• - Proven leadership in defining processes and best practices.
• - Strong background in Support Lead roles and team mentorship.
• - Experience in SQL, Unix scripting and automating day-to-day tasks.
• - Experience in automation through AppDynamics.
• - Experience managing support teams across APAC, including team buildingand restructuring.
• - Experience managing teams on 24x7 shifts.
• - L1 & L2 application technical and functional support experience.

Nice-to-HaveSkills Description

• - Other trading platforms' experience (e.g., Calypso, Orchestrade,Finastra, FIS)