Monica AI Customer Support Specialist / User Operation Specialist

BUTTERFLY EFFECT PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Manus AI is seeking a detail-oriented individual to help manage and respond to daily user emails and messages for Monica, an AI assistant product. You will escalate complex issues, organize feedback, and support improvements across cross-functional teams.

Ideal candidates hold a poly diploma or equivalent, have strong written communication skills, and demonstrate proactive learning and excellent service mindset. Fresh graduates welcome to apply.

Qualifications

• Fresh graduates are welcomed to apply.
• Familiar with email processing procedures, with good written communication skills.
• Good communication skills and service awareness.
• Proactive with strong learning ability.

Responsibilities

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results.
• Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution.
• Organize customer feedback and assist in optimizing service processes.
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Skills

Written communication

Communication skills

Service mindset

Proactive learner

Education

Poly diploma or equivalent

Job description

About Manus AI

Monica is an all-in-one AI assistant product under Manus, helping users with a wide range of everyday tasks - from searching and reading to writing, translating, and creating. Built to be practical and reliable, Monica is designed to seamlessly fit into how people work and live.

Key Responsibilities

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
• Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution;
• Organize customer feedback and assist in optimizing service processes;
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Required Qualifications

• Poly diploma and equivalent education or above(fresh graduates are welcomed to apply);
• Familiar with email processing procedures, with good written communication skills;
• Good communication skills and service awareness;
• Proactive with strong learning ability;

Preferred Qualifications

• Prior experience in customer service or user operations;
• Familiarity with AI or SaaS products;
• Experience with customer support or ticketing systems;
• Basic data analysis and reporting skills;
• Ability to work in a fast-paced, cross-functional environment.

Monica is an AI product, where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we'd love to hear from you!