Monetization Signals & API Specialist (Pre/Post-Sales)

TikTok; Singapore; Vor Ort; SGD 75.000 - 120.000; Vollzeit

Zusammenfassung

TikTok is seeking a Technical Product Specialist within the Monetization Product Operations team in Singapore to support top advertisers with pre- and post-sales implementation and ongoing optimization of TikTok's signals and API monetization pillars.

You will balance customer service with strong technical know-how, collaborating with Sales, Product, and Engineering to troubleshoot issues, implement integrations, and drive scalable support.

Qualifikationen

• Bachelor's degree in Computer Science or similar technical field, or equivalent practical experience.
• Experience with HTML/CSS/JavaScript, SQL, XML and HTTP protocols; customer-facing tech support experience is a plus.

Aufgaben

• Technical Troubleshooting & Support: Handle and resolve complex, end-to-end pre- and post-sales technical queries regarding TikTok's Web Signals (Pixel, Events API/CAPI), App Signals (SDKs), and 3P Attribution/MMP integrations.
• Cross-Functional Bridge: Act as the primary technical liaison between local Sales/Account teams and global Product & Engineering teams. Translate advertiser issues into clear, actionable bug reports and product feedback.
• API & Config Diagnostics: Navigate and troubleshoot API payloads, server-to-server event configurations, deduplication errors, and integration setups using browser developer tools, network logs, and API testing tools.
• Sales & Partner Enablement: Partner with upstream technical specialists to educate sales teams and advertisers on signal health, product features, and common integration issues.
• Operational Excellence: Adhere to strict SLAs, drive high customer satisfaction (CSAT), manage escalation workflows, and proactively identify opportunities to scale support through automated workflows or documentation.

Kenntnisse

HTML

CSS

JavaScript

SQL

XML

HTTP

Customer-facing

Product support

Ausbildung

Bachelor's in CS

Tools

Jira

Zendesk

Freshdesk

Salesforce

Jobbeschreibung

TikTok is seeking a Technical Product Specialist within the Monetization Product Operations team in Singapore to support top advertisers with pre- and post-sales implementation and ongoing optimization of TikTok's signals and API monetization pillars.

You will balance customer service with strong technical know-how, collaborating with Sales, Product, and Engineering to troubleshoot issues, implement integrations, and drive scalable support.