Associate, Centre For Domestic Employees

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 28,435 - 34,060; Full time

Job summary

Success Human Resource Centre Pte Ltd. is hiring for the role of Associate for the Centre for Domestic Employees. This position involves interviewing migrant domestic workers and providing advisory services on employment-related issues.

The ideal candidate will have at least 2 years of experience in customer service, must be proficient in MS Office, and able to communicate in TAGALOG / HINDI. The role requires a service-oriented attitude and offers a contract of 2 years with a competitive salary package.

Qualifications

• Minimum 2 years of relevant experience as a receptionist, office administrator, or customer service officer.
• Good communication skills are essential.
• Service-oriented attitude is critical for a frontline position.

Responsibilities

• Interview migrant domestic workers to understand their employment conditions.
• Assist with employment-related issues for MDWs and employers.
• Record responses onto a custom interview platform.
• Perform general clerical duties such as appointment scheduling and data entry.

Skills

Proficient in MS Office applications

Communication skills

Service-oriented attitude

Ability to converse in TAGALOG/HINDI

Job description

Associate, Centre For Domestic Employees

Employment Type: Contract

Monthly Salary: Up to $2800 + AWS + PB + VB

• 2 years contract (renewable & convertible)
• Up to $2800 + AWS + PB + VB (total 15 months)
• Mon to Fri 8:30am - 6pm
• Woodlands, Pasir Panjang and Tampines

Job Responsibilities

You will be part of the Centre for Domestic Employees (CDE) that champions for the fair treatment of domestic workers in Singapore and promotes cohesive social integration among the community.

Duties of Migrant Domestic Worker Interviewer (MDWI)

• Interview migrant domestic workers in their native language, with the assistance of interpreters if necessary, either face-to-face or by other means to understand their employment and welfare conditions.
• Render assistance or provide advisory on employment related issues (both to MDWs and employers).
• Escalate infringements of employment and welfare to the relevant authorities.
• Collate and record responses onto a custom-designed interview platform, and collate reports.
• Perform general clerical duties such as answering phones, appointment scheduling, calling employers to missed interviews, letter printing and folding, entering data into spreadsheets, photocopying and collating.
• Other duties as assigned by organisation/supervisor/centre manager.

Period

• 2 years contract (renewable & convertible)

Working Hours

• Mon to Fri, 8:30am - 6pm
• Up to $2800 + AWS + PB + VB (total 15 months)

Job Requirements

• Minimum 2 years of relevant experience as a receptionist, office administrator or customer service officer.
• Proficient in MS Office applications (MS Word, Excel, PowerPoint) is a must.
• Ability to converse in TAGALOG/ HINDI to liaise with native TAGALOG/ HINDI-speaking clients.
• Good communication skills.
• Service-oriented attitude as the role is a frontline role.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)