Middleware Support Engineer (Managed File Transfer), AVP

OCBC Group; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits package

Professional development opportunities

Community initiatives

Job summary

OCBC Group is seeking a Technology Infrastructure Specialist to provide L1/L2 support for enterprise Managed File Transfer platforms. You will administer IBM Connect:Direct and ensure secure, reliable file transfers across internal systems and external partners.

The role emphasizes encryption, key management, patching, and vulnerability remediation, with 24x7 readiness and collaboration across security, applications, and infrastructure teams.

Qualifications

• Bachelor's degree in computer science, IT, engineering, or related discipline.
• 5+ years of experience supporting Middleware or Managed File Transfer platforms.
• Hands-on experience with IBM Connect:Direct administration and support.
• Strong knowledge of secure file transfer technologies (SFTP/FTPS/SCP/HTTPS).
• Experience with file encryption, cryptography, and PKI (PGP/GPG, SSH, TLS/SSL).
• Hands-on experience in key generation/exchange, certificate management, and key rotation.

Responsibilities

• Provide L1/L2 operational support for enterprise MFT platforms and services.
• Administer and support IBM Connect:Direct environments for mission-critical transfers.
• Manage secure file transfers and troubleshoot production incidents for availability.
• Support encryption services (PGP, SFTP, SSH, TLS/SSL) and certificate-based security.
• Perform cryptographic key generation, exchange, rotation, renewal, revocation, and lifecycle management.
• Execute middleware patching, security remediation, and vulnerability management.
• Monitor platform health and transfer performance, analyze trends, mitigate risks.
• Support audit, compliance, disaster recovery, and high-availability requirements.
• Collaborate with teams and partners to onboard and support file transfer integrations.
• Drive automation and continuous service improvement initiatives.

Skills

Middleware troubleshooting

L1/L2 support

Security best practices

Scripting/automation

Windows/Unix/Linux

24x7 support readiness

Education

Bachelor's degree in CS/IT/Engineering

Tools

IBM Connect:Direct

SFTP

PGP

TLS/SSL

PKI

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Why Join

Imagine being part of a team that powers the technology behind one of Singapore's longest established banks. As a Technology Infrastructure Specialist at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You'll be part of a team that's driving innovation and transformation in the banking industry.

How you succeed

We are seeking an experienced Middleware Support professional to provide operational support and administration for the Bank's Managed File Transfer (MFT) platforms. The role is responsible for ensuring the secure, reliable, and efficient transfer of business-critical data across internal systems and external partners, with a strong focus on IBM Connect:Direct, encryption, cryptographic key management, and platform lifecycle management.

What you do

• Provide L1/L2 operational support for enterprise Managed File Transfer platforms and services.
• Administer and support IBM Connect:Direct environments supporting mission‑critical file transfer processes.
• Manage secure file transfers and troubleshoot production incidents to ensure service availability and timely issue resolution.
• Support file encryption services, including PGP, SFTP, SSH, TLS/SSL, and certificate‑based security mechanisms.
• Perform cryptographic key generation, exchange, rotation, renewal, revocation, and lifecycle management activities.
• Execute middleware patching, security remediation, upgrades, and vulnerability management activities.
• Monitor platform health, file transfer performance, and operational trends to proactively identify and mitigate risks.
• Support audit, compliance, disaster recovery, and high‑availability requirements.
• Collaborate with application, infrastructure, security, and external partners to onboard and support file transfer integrations.
• Drive automation and continuous service improvement initiatives.

Who you are

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Relevant certifications in Middleware, Linux, Security, Cryptography, or Managed File 5+ years of experience supporting Middleware or Managed File Transfer platforms.
• Hands‑on experience with IBM Connect:Direct administration and support.
• Strong knowledge of secure file transfer technologies, including SFTP, FTPS, SCP, and HTTPS.
• Experience with file encryption, cryptography, and PKI, including: PGP/GPG, SSH, TLS/SSL, Digital certificates and Authentication and authorization mechanisms.
• Hands‑on experience in: Key generation and exchange, Certificate management, Key rotation and renewal and Secure key lifecycle management.
• Experience in performing platform patching, upgrades, and vulnerability remediation.
• Strong troubleshooting skills across middleware, operating systems, and network layers.
• Working knowledge of Windows and Unix/Linux environments (AIX, Linux, Solaris preferred).
• Experience with scripting and automation tools.
• Able to work in a 24x7 support environment when required.

Good to have

• Exposure to IBM MQ administration and support.
• Exposure to middleware platforms such as Oracle WebLogic, IBM WebSphere Application Server, or similar application hosting platforms.
• Experience with enterprise certificate and key management solutions (e.g., Venafi).
• Experience supporting large‑scale, high‑availability, or financial services environments.
• Having transfer technologies will be an advantage.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.