Microsoft Exchange Server Hands-on Support Engineer / Team Lead (On Prem)

NCS; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

NCS is seeking a Microsoft Exchange Server Hands-on Support Engineer to manage enterprise-scale messaging infrastructure across multi-site data centres in Singapore. You will automate operations, develop scripts in Shell, Bash, and Python, and uphold data integrity, performance, and security for Exchange and AD environments.

You will contribute to capacity planning, incident management, and platform upgrades while collaborating with engineering and application teams to optimize performance.

Qualifications

• 3+ years hands-on experience in a similar role managing multi-site data centres
• Strong scripting in Shell, Bash, and Python
• Proven track record in infrastructure automation and software development for ops
• Excellent knowledge of Enterprise Windows Exchange and Active Directory
• Experience with ITIL processes including Change, Incident, Problem, Configuration
• Excellent communication to convey technical concepts to varied audiences
• Experience with Design Thinking and Agile methods like Scrum/Kanban
• MCSA or MCSE certification is preferred
• Diploma or Degree in Computer Science, Engineering, or related field

Responsibilities

• Manage Enterprise Microsoft Exchange and Active Directory environments for data centres
• Implement and maintain Account and Access Management via GPO policies
• Perform backup management, patching, and inventory processes
• Plan capacity and review performance and logs
• Build automation to manage infrastructure and applications
• Develop scripts in Shell, Bash, and Python
• Coordinate upgrades, migrations, and platform maintenance
• Document configurations, changes, and diagrams for supported systems

Skills

Shell scripting

Bash scripting

Python scripting

Active Directory

ITIL processes

Communication skills

Analytical problem solving

Agile methodologies (Scrum/Kanban)

Education

Diploma or Degree in Computer Science

MCSA or MCSE certification

Tools

Microsoft Exchange Server

Active Directory (as a service)

GPO Policies

Job description

• Full-time
• Department: Others

Company Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

As a Microsoft Exchange Server Hands-on Support Engineer, you will be part of a dynamic team managing enterprise-scale messaging infrastructure for our clients. You'll leverage your expertise in Microsoft Exchange and Active Directory to ensure seamless operations across multi-site data centres, while driving automation and innovation to solve complex technical challenges. This role offers the opportunity to work with cutting-edge technologies and make a tangible impact on mission-critical systems.

What will you do?

System Administration & Maintenance

• Manage Enterprise Microsoft Exchange and Active Directory environments to ensure data integrity, performance, and accessibility
• Implement and maintain Account and Access Management via GPO Policies
• Execute backup management, vulnerability and patch management, and inventory processes
• Perform day-to-day capacity planning and review performance and statistical logs

Automation & Infrastructure Development

• Build software and systems to manage infrastructure and applications through automation
• Develop and maintain scripts using Shell, Bash, and Python to streamline operations
• Improve system monitoring and alerting to reduce incident resolution time and minimize false positives
• Enhance system logging and benchmarking to optimize application infrastructure performance

Project Management & Implementation

• Assess and implement service requests and change requests
• Plan and execute upgrades, migrations, and platform maintenance activities
• Analyze, test patch, and implement changes of broad scope, high complexity, and long duration
• Document configurations, changes, issues, and technical diagrams for supported systems

Technical Design & Problem Solving

• Investigate and resolve complex and unusual technical problems
• Measure and optimize system performance and capacity for Enterprise Email Systems
• Explore and evaluate new technologies and solutions to advance capabilities
• Collaborate with engineering and application development teams to improve system performance through environment upgrades

Qualifications

The ideal candidate should possess:

• Minimum 3 years of hands-on experience in a similar role managing multi-site data centres with at least 5,000 mailboxes
• Strong scripting experience in Shell, Bash, and Python
• Proven track record in building software and systems for infrastructure and application automation
• Superior technical operation skills in Enterprise Windows Exchange and Active Directory
• Experience with ITIL processes including Change Management, Incident Management, Problem Management, and Configuration Management
• Excellent communication skills to convey technical concepts to both technical and non-technical stakeholders
• Strong analytical and problem-solving abilities to diagnose and resolve software and hardware issues
• Experience with Design Thinking and Agile methodologies such as Scrum and Kanban
• Self-motivated team player who demonstrates initiative, flexibility, and innovation
• Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) certification
• Diploma or Degree in Computer Science, Engineering, or related disciplines

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.