Messaging & Collaboration Engineer

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NTT SINGAPORE PTE. LTD. seeks a Messaging & Collaboration Engineer with strong SharePoint and SQL Server administration skills. The role delivers secure, scalable collaboration services across on‑premises, hybrid, and Microsoft 365 environments.

Responsibilities include governance, patching, DR/HA planning, automation, and proactive monitoring to maintain high availability and compliance. Candidates should have 6+ years of enterprise experience and relevant Microsoft certifications.

Qualifications

• Bachelor's degree or equivalent in IT/Computing.
• Certifications relevant to the services provided (credentials strengthen qualifications).
• Microsoft 365 Certified: Enterprise Administrator Expert.

Responsibilities

• Manage and maintain SharePoint forms and site collections.
• Administer SQL Server environments supporting SharePoint and other apps.
• Develop and maintain PowerShell scripts to automate tasks.
• Implement least-privilege access models and secure configurations.
• Implement proactive monitoring and alerting; participate in on-call rotations.
• Lead initial client escalation for operational issues and ensure SLA adherence.

Skills

SharePoint administration

SQL Server administration

PowerShell scripting

Automation

Monitoring & incident response

Security & compliance

On-call support

Education

Bachelor's degree in IT/Computing

Microsoft 365 Certified: Enterprise Administrator Expert

Microsoft Certified: Azure Database Administrator Associate

Tools

PowerShell

Always On / HA

Job description

Role Overview

We are seeking a Messaging & Collaboration Engineer with strong expertise in SharePoint and SQL Server administration. This role is responsible for delivering secure, scalable, and reliable collaboration services across on-premises, hybrid, and Microsoft 365environments.

Key Responsibilities

SharePoint Administration:

• Manage and maintain SharePoint forms and site collections
• Perform patching, upgrades, and lifecycle management
• Define and enforce governance policies and best practices
• Support hybrid integration with Microsoft 365 services
• Troubleshoot issues across SharePoint architecture

SQL Server Management:

• Administer SQL Server environments supporting SharePoint and other applications
• Monitor and optimize database performance and resource utilization
• Manage backup, restore, and disaster recovery strategies
• Implement High Availability (HA) and Disaster Recovery (DR)solutions (e.g., Always On, clustering)
• Perform capacity planning and database maintenance

Automation & Scripting:

• Develop and maintain PowerShell scripts to automate routine tasks
• Improve operational efficiency through automation and tooling
• Generate reports for system health, usage, and compliance

Security & Compliance:

• Implement and enforce least-privilege access models
• Ensure secure configurations aligned with enterprise policies
• Support audit readiness and compliance requirements
• Collaborate with security teams to mitigate risks

Monitoring & Reliability:

• Implement proactive monitoring and alerting mechanisms
• Perform root cause analysis and incident resolution
• Participate in on-call support rotation
• Ensure high availability and system stability
• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service
• Leads and manages all initial client escalation for operational issues.
• May work on implementing and delivering disaster recovery functions and tests.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Azure Database AdministratorAssociate

Required Experience & Skills

6+ years of experience managing enterprise-level SharePoint and SQL Server environments

Strong hands-on expertise in:

• SharePoint SE and online
• Microsoft SQL
• Exchange Server (SE) and Exchange Online
• Microsoft Teams
• Skype for Business Server
• Experience with hybrid environments and migration strategies
• Proficiency in PowerShell scripting and automation
• Strong troubleshooting and analytical skills