Merchant Risk QA Specialist

Airwallex; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Airwallex is seeking an Operations Quality Assurance Associate to strengthen risk operations across merchant risk and underwriting. You’ll assess work against standards, identify root causes, and drive practical improvements with global stakeholders.

You’ll own QA programmes, deliver monthly reports, and collaborate on projects that raise quality and efficiency in a fast-paced payments environment. Fluency in Mandarin and English is required.

Qualifications

• At least 4-5 years of risk management experience in payments, financial services, or a related industry.
• Deep understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management.
• At least 1–2 years of experience in process optimisation.
• Previous Quality Assurance or Quality Control experience.
• Strong analytical and problem-solving skills, with the ability to interrogate data and processes, identify root causes, and propose practical solutions.
• Excellent verbal and written communication skills in both Mandarin and English.

Responsibilities

• Conduct daily quality assurance checks on risk operations work to assess compliance with internal standards and external regulatory requirements.
• Own risk domain QA programmes, ensuring evaluations are completed with high productivity, precision, and consistency.
• Deliver monthly QA reports that identify operational errors, procedural gaps, system limitations, and opportunities to improve operational quality.
• Analyse the root causes of QA findings, recommend actionable solutions, and closely monitor remediation through to completion.
• Apply your understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management to assess the quality of risk operations work.
• Collaborate with global stakeholders across functions to improve operational quality, procedures, and systems.
• Lead or support global projects and initiatives that improve quality, process efficiency, and operational standards.

Skills

Risk management

Regulatory knowledge

Process optimisation

Quality Assurance

Analytical skills

Bilingual English/Mandarin

Communication skills

Job description

Airwallex is seeking an Operations Quality Assurance Associate to strengthen risk operations across merchant risk and underwriting. You’ll assess work against standards, identify root causes, and drive practical improvements with global stakeholders.

You’ll own QA programmes, deliver monthly reports, and collaborate on projects that raise quality and efficiency in a fast-paced payments environment. Fluency in Mandarin and English is required.