Membership Growth & Engagement Lead

Singapore Aquatics; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

Singapore Aquatics is seeking a proactive Membership Executive to grow and engage our aquatics community. You will manage the full membership journey—from recruitment and onboarding to engagement, renewal and retention—while developing benefits, programmes and events that create value for members.

The role reports to the Assistant Director (Administration) and focuses on building partnerships, maintaining the membership database, and delivering member-focused communications and events.

Qualifications

• Diploma or degree in business, marketing, communications, sports management, events management, community development or a related field.
• Preferably experience in membership management, community engagement, CRM or events.
• Strong interpersonal and relationship-building skills.
• Good organisational and project management abilities.
• Comfortable managing databases and administrative processes.
• Experience with membership management, CRM or event platforms is advantageous.
• Strong written and verbal communication skills.
• Able to analyse membership data and translate insights into practical initiatives.
• Resourceful, service-oriented and able to work independently.
• Willing to work occasional evenings and weekends for competitions and events.
• Interest in aquatics, sport or community development is advantageous.

Responsibilities

• Develop growth strategies for Singapore Aquatics membership across key segments.
• Manage the membership platform, applications, payments, onboarding and renewals.
• Develop benefits, pricing and value propositions for members.
• Create and implement a year-round membership engagement calendar.
• Plan and organise member events and activities; manage budgeting and post-event evaluation.
• Collaborate with marketing, partnerships and departments to integrate membership engagement.
• Build positive relationships with members and external partners; handle enquiries professionally.

Skills

Interpersonal skills

Relationship building

Organisational skills

Project management

Communication skills

Data analysis

Customer service mindset

Flexibility for evenings/weekends

Community engagement

Membership growth

Education

Diploma or degree in business, marketing, communications, sports management, events management, community development or a related field

Tools

CRM systems

Email marketing platforms

Event registration platforms

Job description

Singapore Aquatics is seeking a proactive Membership Executive to grow and engage our aquatics community. You will manage the full membership journey—from recruitment and onboarding to engagement, renewal and retention—while developing benefits, programmes and events that create value for members.

The role reports to the Assistant Director (Administration) and focuses on building partnerships, maintaining the membership database, and delivering member-focused communications and events.